Private and International Patient Officer

2 weeks ago


Royal Victoria Station, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

Manage the invoicing, income and activity pertaining to Private, Overseas and NHS chargeable patients in a timely and efficient manner where ever a non-NHS patient may access the Trust.o Ensure Private and International patients, Health Tourists and failed Asylum Seekers receive appropriate information re costs and whereneeded are interviewed to establish their status where appropriateo Ensure maximum recovery of all income due to the Trust across all siteso Raise Notification of Debt forms to meet the Trusts targets To support the provision of an efficient and effective administration and clerical service within Private and International Patient Department including verbal and written communication, welcoming customers as required, answering telephone, taking payment (cash, cheque, bankers draft, debit and credit card payments) giving receipts, booking theatre and bed as necessary.. Ensure case notes, results and GP referrals are available as required To effectively allocate appointments or theatre space for Private and International patients ensuring theatre space is utilised to its maximum capacity. Process S2 forms or European Health Insurance Cards for all EEA nationals who elect to come to the UK for treatment or take ill whilst visiting UK charging at the appropriate NHS tariff. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.



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