Digital Support Engineer

4 weeks ago


Broughton, United Kingdom Castlefield Recruitment Full time

Castlefield Recruitment are currently recruiting a Service Desk Analyst to join an expanding organisation in Preston. The role will be office working, and a 3-6 month temporary position with an hourly rate of £13 - £15.

The Role:

- Provide 1st line support across a range of end user devices, including changing passwords, troubleshooting and setting up new users
- Utilise knowledge of software such as Windows, and O365 as well as hardware such end user devices
- Maintain and update IT asset records, keeping note of any additions and disposals
- Ensure support documentation is maintained for all fault fixes and requests
- Work as a part of the service desk rota system, taking user support calls and investigating issues, promoting a customer and performance focused culture
- Implement solutions to issues, and escalate these issues when required

The Person:

- High levels of personable communication and customer service
- Ability to present technology and solutions in a clear and concise manner to audiences
- Experienced in IT Sector



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