Inspector

Your experience in any industry is valuable to us here at Southern Water. You have the opportunity earn a great initial salary of £23500 plus a shift allowance and a great company benefits package which includes a business use van plus much more, in a role with stability and progression combined. There will not be many roles you see where you can significantly impact the satisfaction of customers. You are frontline superheroes at Southern Water. So if you have a great customer service ethic with enthusiastic approach to how the water industry operates, this could be the role for you.

You will be part of frontline operation at our Otterbourne site the business simply cannot operate without you. Every day is different, you will be working in all conditions carrying inspections and, in some instances, resolve a range of customer related incidents, to ensure that our customers receive a continuous supply of fresh water. If the issue cannot be fixed by yourself, you will escalate to the appropriate Southern Water Coordinator.

Joining us as a Water Network Inspector could prepare you well for future roles across the business. Water network inspectors have gone on to achieve Water Network Management coordinator roles - these are the technical experts in the wholesale water network arena. You may also gain indirect knowledge in mechanical and electrical specialisms and this could prove to be a future field of study with the skills you will gain. Southern Water can support this ambition with upskilling apprenticeships and other training.

Although work is generated to you on a weekly basis, you will be managing your own time, giving you the freedom and flexibility to design your own working week, you will learn how to be organised and proactive.

Some of the responsibilities that you will carry out will include but are not limited to:

- Providing a courteous and efficient service to all customers ranging from domestic users to large industrial companies.
- Majority of work activities comprises tasks around Shut Downs and General.
- Measurement: productivity number and type of jobs completed and CSAT scores.
- Shut Downs and Valving
- Plan, organise and execute shutdowns to the distribution system so that disruption to the customer is minimised and where possible the supply is maintained. Key liaison with Network Management Co-ordinators to ensure latest position on network status is documented and understood in respect to property minutes target. Ensure that Guaranteed Standards pertaining to DG3 are achieved and maintained and that the procedures in place are strictly adhered to at all times. Target: Minimum 48 hours’ notice to be given for interruptions lasting 4 hours or more.
- Ensure that the procedures for the protection of water quality during main repairs are adhered to at all times.
- Responsible as 1st point of contact during emergencies both in and out of hours; determine course of action to be taken escalating where necessary. Liase with others to ensure compliance with guidelines.
- Provide and manage alternative water

supplies in the event of interruptions to supply or during an emergency (which shall include bottled water and standpipes etc) to ensure customers have an adequate supply of potable water at all times.

You will be:

- Comfortable working outdoors, potentially in all weather conditions.
- Prepared to work a 1 in 6 standby rota and additional bank holiday rota.
- Part of a team who delivers excellent performance by understanding how you affect the overall mission of Southern Water.
- Adaptable, flexible, patient, reliable and self-motivated.
- Good with time management
- Confident to work effectively and efficiently on your own.
- Keen to learn and operate complex processes with high quality controls.
- Driven to deliver outstanding customer service

**Qualifications**:

- Valid UK Drivers Licence

**Job Types**: Full-time, Permanent

**Salary**: From £23,500.00 per year

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

Work Location: One location