Customer Service Administrator

1 week ago

Spalding, United Kingdom The Staffing Network Full time

**The staffing network are a national supplier of recruitment solutions**

We are recruiting for a Customer Service Admin on behalf of our Client based in Spalding.

**The role involves**:

- Developing and maintaining an understanding of customer specific requirements for order creation
- Ensuring accurate and prompt discrepancy reporting to the Supervisors & Managers.
- Processing and maintaining customer requirements on the relevant systems, ensuring accurate data entry in a timely manner.
- Ensures transactions are completed in line with departmental KPIs.
- Captures customer or internal non-conformances on the relevant system, ensuring non-conformances are kept up to date with the most recent information.
- Knowledge the customer orders & process the orders accordingly.
- Liaise with the customer regarding collections dates & times.
- Advise the customer regarding any shortages or discrepancies when the order is input on the system.
- Process returns / rejections.

**What are we looking for in the person?**
- Ability to communicate effectively.
- Team player, with the ability to work on own initiative.
- Proactive approach towards tasks
- Self-motivated
- Ability to demonstrate flexibility when required.
- Act professionally at all times.
- Ability to work efficiently.
- Ability to operate in a fast-moving organization.
- Flexibility

8 hours per day

Working 3-4 days per week 09:00 to 18:00 / including weekends to accommodate

**Salary**: £10.42 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Spalding, Lincolnshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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