Bank Lottery Representative

2 months ago

Hereford, United Kingdom St Michael's Hospice Full time

Lottery Canvasser
- £12 + 13.46% + Commission

**Job title**: Lottery Canvasser

**Department**: Income Generation, Marketing and Communications

**Location**:On location working throughout the county, reporting to St Michael’s Hospice, Bartestree

**Reports to**: Lottery Manager

**Job purpose**:
To promote the St. Michael’s Hospice Lottery and secure new members to join, increasing our membership, in accordance with the Gambling Commission Licensing Objectives. You will commit to all training regarding your responsibilities, and knowledge of the Hospice and the Lottery, and will be required to work compliantly at all times.

To always represent St Michael’s Hospice in a professional manner and help raise awareness of the Hospice Lottery.

**Duties & Responsibilities**:
Door to Door Canvassing
- To call on every household in an agreed area, explain the benefits of supporting the Hospice by way of joining our lottery, within timescales required.
- We ask that you make as many calls as necessary to contact every household. We would recommend that you make these calls on different days and times to maximise the success of this task.
- We record your uptake in every area to monitor your success rate and will discuss with you if we feel that an area has not been covered sufficiently.
- You must keep accurate records of which households you have called on/have left to call on, to avoid calling on households who have declined. “Knock sheets” will be provided for you to record reasons for not participating.

Event/Venue Canvassing - to represent the Hospice Lottery at pre-arranged venues or events
- Build relationships with local supermarkets and businesses to schedule canvassing at their locations
- We ask that you speak to as many people passing the lottery booth as possible in a friendly manner, to explain our lottery and encourage people to join
- You will be required to set up the Lottery Booth at an event/venue to canvass from
- Some events may require you to walk around to speak to the public rather than standing at the booth
- If you wish to assist with sourcing additional venues/events, of course this would be welcome, but must be agreed with the Lottery Manager to ensure the hospice have a united approach to businesses or venues

To complete direct debit sign ups using an online form on a tablet
- It is essential to collect all personal information required eg date of birth, telephone numbers and contact preferences

To advise the office on a regular basis of any queries you may have together with customer details ie a member of the public may wish to donate some items or may have a question re visiting times - this ensures that we can contact the person as soon as possible and resolve their query efficiently.

To ensure that your Identity Badge is worn and visible when working on behalf of St Michael’s Hospice Lottery.

**ADDITIONAL RESPONSIBILITIES**

To promote the Hospice lottery whenever possible.
- Seek every opportunity to spread the word of the hospice, putting up posters with permission from venues/sites.
- Sign up as many friends and family as possible where appropriate.
- Display lottery leaflets in any suitable outlets ie shops, hairdressers, pubs etc, with the owner’s permission. These can be coded with your initials, and you will receive commission for any that are returned and successfully processed.

To support and participate in the fundraising activities of the hospice wherever possible.
- We have a hospice lottery presence at most hospice events, and representatives are most welcome to help on our stand, where we promote the lottery. We obviously pay commission for any new member that you sign up whilst at events.

Adhere to all Hospice policies, specifically to confidentiality, Data Protection, Health and Safety and Gambling, at all times.
- Undertake any other reasonable duties as may be requested, such as leaflet/newsletter distribution to lottery members in your canvassing area.

**Person Specification**
- **Specialist knowledge and/or experience**

**Essential**
- Self-motivated and forward thinking with a can-do attitude, capable of working within a team when required
- Friendly and positive attitude
- Excellent organisational skills
- Ability to deal professionally with members of the public face to face and build a good rapport with potential supporters
- Experience of working in a fundraising/sales environment
- An understanding of the Data Protection Act and the ability to record data
- Able and willing to work flexibly at such times to meet the requirements of the post
- Physically fit, this role will involve walking and erecting stands at events/lifting
- Over 21 with a valid driving license

**Desirable**
- Good standard of education; GCSEs Maths and English or Equivalent. Good standard of English language
- Experience of working in the charity sector
- Experience of working in a door-to-door sales and target driven environment
- Knowledge of Gambling and Ch

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