Arabic Speaking Recovery Outreach Worker

3 weeks ago


London, United Kingdom Hestia Housing & Support Full time

**About the Service/Department**:
We are a mental health service for those who have severe and enduring mental illness. We provide Day Centre, Outreach, Reablement and Befriending Services to those over the age of 18. We also provide a targeted service to African and Caribbean and Arabic speaking mental health service users at our Oremi Day Centre.The Arabic speaking mental health service offers only outreach support to residents in Westminster.

Our practice is guided by the principles of the Recovery Approach. It is our aim to help people recover from mental ill health, and we work hard to help people return to as full an involvement in everyday life as they are able.

We particularly help people to redevelop their strengths in returning to employment, education and a full social life. At our day centres, we offer a wide range of groups that are tailored to the needs of our service users.They are designed to provide a choice of support options that will help service users' recovery to a full life in the community. Our groups are run by our in house team of experienced and trained Group Facilitators, by sessional tutors and many in co-production with our service users.

**About the role**

To provide to high quality support to an allocated group of service users within the community. To carry out duties in line with organisational policies and procedures.
- To be responsible for the support and well-being of a group of key service users allocated from across the team using holistic, person-centred support planning with SMART targets and the recovery star using the recovery approach to enable them to increase independence, maintain their accommodation and enjoy a good quality of life
- To visit service users for support sessions within their homes or appropriate community locations
- To enable the service users to access medical services and the local community mainstream services
- To minimise unplanned and emergency hospital admissions for mental health relapse. To formulate, implement and review support plans with service users and associated professional participation
- To liaise effectively with other agencies involved in the support of service users where appropriate
- To provide information and advice on benefits, housing and welfare issues to service users
- To assist the Outreach Team Leader to develop strong working partnerships with local providers particularly within universal and mental health service settings
- To support users in accessing mental health resources, enabling access to opportunities for recovery and rehabilitation and community capacity building
- To work with the Outreach Team Leader to review the social inclusion progress of the service users addressing equality and diversity issues for Black and minority ethnic communities or for people who identify as lesbian, gay or transgender
- Ensuring confidentiality is kept at all times
- Ensure service users are consulted in relevant aspects of service management. Implement and /or take part in effective consultation, participation and communication mechanisms with individual service users and service user groups
- To follow high quality Multi-Agency best practice To work within a multiagency framework to ensure that each service user's individual needs are met, as well as building positive working together relationships and practices within the statutory and public sector

**About you**
- Experience in mental health working in the community
- Fluency speaking in both Arabic and English
- Experience of working with people requiring support related to mental ill health and complex needs.
- Experience of delivering support to people within a community/outreach setting.
- Ability to support service users to achieve their goals & aspirations.
- Excellent knowledge of, issues related to signs, symptoms and treatments of mental illness; ability to assess service users declining mental health and take appropriate action.
- Knowledge of health and safety relevant to the role including working within a community setting,
- Knowledge of key working, person centred support planning systems and the recovery approach.
- An understanding of equality and diversity and how it applies to the job role. and the importance ofpromoting service users' rights, privacy dignity and choice.
- Knowledge of welfare benefits entitlements appropriate to the user group



**Please note**
**If offered a role with Hestia, you will be issued a conditional offer based on satisfactory references and an Enhanced disclosure/DBS check.**

**Disability confident**
**Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.**



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