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Application Support Team Leader

4 months ago

Mayfair, United Kingdom Eutopia Solutions ltd Full time

**Application Support Team Leader
**I am looking for an Application Support Team Leader with good experience of implementing appropriate SLAs & processes who is keen to take control of the support of a bespoke trading system for a global, 450 employee, £600m t/o commodities trading business.Hybrid working (2-3 days in the Central London office) you'll work as an Application Support Team Leader focused on managing 2 Analysts, setting up service desk tools, implementing SLAs, ITIL style processes & procedures as well as working with developers,front, middle and back office employees.
**What it would be great for the Application Support Team Leader to have**:

- Proven experience as an Application Support Team Leader combining line management, setting up and implementing ITIL style support processes and hands on support
- Experience in the oil & gas, commodities trading and/or financial services industry
- Strong troubleshooting, problem solving and customer service skills
- Ability to cover service desk management, incident management & problem management
- Experience of performing root cause analysis to get to the crux of a recurring problem and be able to implement short, medium and long term fixes

**Application Support Team Leader**

**Location**: Hybrid Working (Central London - 3 days a week in the office)

**Salary**: £75-85k (depending on experience)

**Benefits**: Bonus to 10%, pension, health insurance, life assurance, discounted gym / wellness program, social events and extra holiday for your birthday

Eutopia Solutions Ltd ("Eutopia") is acting as an Employment Agency in relation to this vacancy.