Customer Representative Executive
5 months ago
As a Customer Representative Executive you will play a crucial role in ensuring exceptional customer satisfaction. You will be the frontline ambassador of our brand, interacting with customers, addressing their inquiries, and providing support. We are looking for a dynamic individual with excellent communication skills and a passion for delivering outstanding service.
**Responsibilities**:
- Provide assistance in a professional and friendly manner
- Address customer inquiries, resolve complaints, and provide appropriate solutions
- Utilize phone etiquette skills to ensure effective communication with customers
- Communicate with customers in English and potentially other languages if bilingual or multilingual
- Upsell products or services to customers when appropriate
- Analyze customer needs and provide accurate information or guidance
- Perform data entry tasks to update customer information in the system
**Skills**:
- Excellent phone etiquette and communication skills
- Proficient in English, both verbal and written
- Ability to communicate effectively in other languages, is a plus
- Strong analytical skills to understand customer needs and provide appropriate solutions
- Experience with upselling techniques is preferred
- Accurate and efficient data entry skills
**Job Types**: Full-time, Permanent
**Salary**: From £23,241.92 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Liverpool (preferred)
Work Location: In person
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