M&s Bank

4 days ago

Belfast, United Kingdom Marks & Spencer Full time

M&S Bank and Service Colleague - 16 hrs permanent

Week 1:
Tuesday 09:00 - 16:00

Thursday 16:00 - 21:00

Saturday 10:00 - 15:00

Week 2:
Sunday 13:00 - 18:00

Tuesday 09:00 - 16:00

Friday 10:00 - 15:00

**INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS**

What we are looking for

We are looking for the very best people to shine in our stores as advocates of our M&S Bank and Services Products. This role is perfect for someone who enjoys connecting to our customers and colleagues. An inquisitive attitude will help you quickly become an authority on the products you are introducing to our customers -and a motivation to know your stores performance and a want to improve it day on day / week on week will make you successful.

**Purpose**

We are re-defining M&S Bank and Services and the way we introduce our customers to our products. As a result, the purpose of the job role could evolve and develop along with our customer proposition and our products.
- The current role core purpose is to proactively introduce our customers to our M&S Bank Credit Card and Club Rewards upgrade, contributing to the store’s overall performance.
- You will be the key referral point on the M&S Bank Products you are trained on and further products if they become in scope to this role.
- You will be responsible for introducing products to customers to the most suitable and appropriate customers throughout the store, always following the training that you receive, to ensure the most suitable customers are treated fairly and are well informed.
- As a Bank and Services Colleague, you will be a highly visible colleague in our stores and around our till points supporting the wider store-team in delivering an outstanding shopping experience.
- You will place the customer’s best interests first, seeking to provide not only a great shopping experience, but with the overall aim to achieve the best possible outcome for customers in store each time.

**Key Capabilities**
- Self-motivated individual who strives to contribute and perform.
- Understand the role that you play within the store and within the success of M&S. Ability to plan your own day and self-motivate throughout a shift.
- Supports line manager on improving store Bank and Service Performance through sharing feedback and suggestions.
- Can adapt and listen to the customer’s needs in order to provide a positive M&S experience.
- Open to and acts on feedback, seeking this regularly.
- In control of their own responses and considers how to share their perspective in a way that creates a positive reaction from the team.
- Understands the need for change and positively supports the business as we evolve our Bank and Services model in stores.

**Key Accountabilities**
- Support the store targets for Bank & Services product introduction through personal delivery, delivery within your immediate team and through engagement and relationships across the store including with store leadership.
- Become the authority on the products that you are asked to introduce so that you can expertly introduce them to suitable customers in a compliant and positive manner.
- Always act with integrity and adhere to compliance requirements when introducing our financial products to our customers.
- Communicate with Store Leadership colleagues on successes and opportunities that you identify so that we can do things better.
- Share your knowledge and experience with store colleagues to help the store’s performance.
- Be aware of store level and bank performance to help consistently deliver suitable and compliant introductions to customers on our credit products.
- Approach suitable customers to introduce our Bank and Services financial products and discuss them using the M&S Bank approved script and Frequently Asked Questions responses.
- Serve our customers efficiently, thoughtfully, and compliantly - giving them the best experience that you can.

**Technical Skills / Experience**
- Ability to connect to our customers and establish relationships with other store colleagues as these will be key to your success in this role.
- Comfortable to start conversations with customers about our products including our M&S Credit Card in a compliant way.
- Self-drive and a determination and motivated to improve on your own performance and the store’s results.
- A solid basic level of digital capability.
- Self-accountable to stay up to date with training, new ways of working and adopt new digital enhancements as they evolve.
- An active interest in the way our customers are shopping across difference channels.
- An appreciation of the importance of loyalty products and how valued they are for us and our customers.
- Adaptability to change through different priorities and campaigns through the year and with the potential for future evolution of the role.

**Key Relationships**
- Our customers
- Your colleagues in store and Bank and Service Colleagues instore and in other stores.
- Your Store Leadership

  • Customer Assistant Bank and Service

    6 months ago

    Belfast, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Bank and Service 16 Hours Temporary **Key Capabilities** Customer Assistant Bank and Service 16 Hours Temporary Week 1 Tues 14.00 - 18.00 Thurs 14.00 - 18.00 Sat 10.00 - 19.00 Week 2 Sun 14.00 - 18.00 Tue 14.00 - 18.00 Thurs 10.00 - 14.00 Fri 14.00 - 18.00 **INTRODUCING OUR CUSTOMERS TO OUR BANK AND...

  • M&s Bank

    4 days ago

    Belfast, United Kingdom Marks & Spencer Full time

    M&S Bank & Service Colleague - 16hrs permanent Week 1: Tuesday 09:00 - 16:00 Thursday 16:00 - 21:00 Saturday 10:00 - 15:00 Week 2: Sunday 13:00 - 18:00 Tuesday 09:00 - 16:00 Friday 10:00 - 15:00 **Purpose** We are re-defining M&S Bank and Services and the way we introduce our customers to our products. As a result, the purpose of the job role could...

  • Customer Assistant Bank and Service

    7 months ago

    Belfast, United Kingdom Marks & Spencer Full time

    Customer Assistant Bank and Service 16 Hours Temporary Week 1 Tues 14.00 - 18.00 Thurs 14.00 - 18.00 Sat 10.00 - 19.00 Week 2 Sun 14.00 - 18.00 Tue 14.00 - 18.00 Thurs 10.00 - 14.00 Fri 14.00 - 18.00 **INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS** What we are looking for We are looking for the very best people to shine in our...

  • Customer Assistant

    7 months ago

    Belfast, United Kingdom Marks & Spencer Full time

    Customer Assistant - Bank & Service Colleague - 20 hrs permanent Week 1: Monday: 10:00 - 15:00 Wednesday: 10:00 - 15:00 Thursday: 09:00 - 14:00 Saturday: 10:00 - 16:00 Week 2: Monday: 10:00 - 15:00 Wednesday: 10:00 - 14:00 Thursday: 09:00 - 14:00 Friday: 09:00 - 16:00 **INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS** What we are...

  • Banking and Corporate Lawyer

    3 weeks ago

    Belfast, United Kingdom CPL Full time

    Banking and Corporate Lawyer OpportunityA prominent global law firm in Belfast is seeking an experienced Banking and Corporate Lawyer with 6+ years of PQE experience to join their expanding team. As a senior associate, you will play a vital role in advising clients on various corporate and commercial matters, including mergers and acquisitions, joint...

  • Store Protection Officer

    2 days ago

    Belfast, United Kingdom Mitie Full time

    Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...

  • Investment Banking Legal Negotiator

    6 months ago

    Belfast, United Kingdom Citi Full time

    **Overview of Citi**: Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and...

  • Consumer Direct Agent

    4 days ago

    Belfast, United Kingdom Bank of Ireland Full time

    **What is the opportunity?**: *Please note this is a 12 month fixed term contract* **In this role you will**: - Develop an in depth understanding of products and services, supporting delivery of customer focused solutions. - Demonstrate a desire to learn and develop in a fast paced, changing environment whether it be identifying innovative solutions to...

  • Business Development Manager

    1 month ago

    Belfast, United Kingdom Barclays Bank PLC Full time

    Join us as a Business Development Manager (Credit Analyst) in our Mid-Corporate Banking team in Belfast. The prime objective of the role is to support our Bankers in identifying and converting new to bank opportunities working across Northern Ireland. This will include inter alia, developing new leads, assisting in deal structuring, drafting credit...

  • Trainee Personal Banker

    4 days ago

    Belfast, United Kingdom Danske Bank Full time

    **Are you looking for a new opportunity then why not kick start your Career with Danske Bank by joining our Branch Banking Team as a Trainee Personal Banker.** We currently have a number of vacancies across our Branch Network in: Foyle, Coleraine, Omagh, Enniskillen North Down, Banbridge, Greater Belfast, Ballymena, Abbeycentre, Armagh, Newry and...

  • Business Services Advisor

    7 months ago

    Belfast, United Kingdom Bank of Ireland Full time

    **What is the opportunity?**: This is an exciting opportunity to start your career in financial services. Northridge is unique in that we offer an end to end experience. Starting from the intermediary interaction to dealing with the end customer and everything in-between. Upskill opportunities are readily available which means internal progression is an...

  • Collections Executive

    9 hours ago

    Belfast, United Kingdom Abacus Professional Recruitment Full time

    **Collections Executive - Belfast/Hybrid** Abacus is delighted to be working with a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. Committed to fostering a culture that attracts talent, our client is now hiring a Collections Executive. **Salary**: Competitive **Benefits**: -...

  • Client Executive

    6 days ago

    Belfast, United Kingdom Abacus Professional Recruitment Full time

    **The Client**: Abacus Careers is delighted to be working with a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. Committed to encouraging a culture that attracts talent, our client is now hiring a Client Executive. **Salary**: Competitive **Benefits**: - Additional annual Christmas...

  • M Group Services Limited T/A Magdalene Limited | Field Engineer | Belfast

    4 weeks ago

    Belfast, United Kingdom M Group Services Limited TA Magdalene Limited Full time

    Due to the continued success and expansion of Magdalene we have an exciting opportunity for a Field Engineer to join our team in Belfast.As a Senior Telecoms Field Engineer you will be part of our diverse team who are responsible for the successful delivery of various projects across the country.Who are we?Magdalene is a leading telecom services supplier...

  • Risk Modelling Senior Analyst

    4 weeks ago

    Belfast, United Kingdom CV-Library Full time

    Join us as a Risk Modelling Senior Analyst You’ll be developing and maintaining compliant and fit for purpose models used in the bank’s risk framework With your skills and expertise, you’ll be able to provide clear and well-presented analysis Join a collaborative and supportive team environment, where you’ll be valued for sharing...

  • Commercial Finance Operations Manager

    3 weeks ago

    Belfast, United Kingdom AAB Full time

    Career Advancement OpportunityThis permanent role in Belfast provides a chance to excel as a Commercial Finance Operations Manager, driving business growth and developing professionally.About the JobAs a seasoned Assistant Manager, you will support senior leaders in delivering exceptional client service, leveraging your technical expertise and exceptional...

  • Assistant Financial Services Director

    3 weeks ago

    Belfast, United Kingdom AAB Full time

    Finance Career Development OpportunityA strong presence in Belfast, this permanent role as an Assistant Financial Services Director offers a unique chance to develop professionally and grow within the organization.About the RoleAs a seasoned Assistant Manager, you will support senior leaders in delivering exceptional client service, leveraging your technical...

  • Business Development Manager

    1 month ago

    Belfast, United Kingdom CV-Library Full time

    Join us as a Business Development Manager (Credit Analyst) in our Mid-Corporate Banking team in Belfast. The prime objective of the role is to support our Bankers in identifying and converting new to bank opportunities working across Northern Ireland. This will include inter alia, developing new leads, assisting in deal structuring, drafting credit...

  • Corporate Finance Assistant Manager

    5 days ago

    Belfast, United Kingdom Mcs Group Full time

    MCS Group - Corporate Finance Assistant Manager - Belfast MCS is delighted to be working with a well-established, rapidly growing accountancy Practice in Belfast looking to recruit for an Corporate Finance Assistant Manager.The Benefits: Market leading salary and benefits Hybrid/flexible working options Clear and achievable progression opportunities Four day...

  • Senior Finance Lawyer Opportunity

    3 weeks ago

    Belfast, United Kingdom Hunter Savage Full time

    At Hunter Savage, we are seeking a highly experienced Senior Finance Lawyer to join our team in London. This is an excellent opportunity for an individual with over 8 years of PQE to work on complex, high-value project finance transactions.About the RoleContribute to the financing and development of sustainable energy and infrastructure projects.Work with...