Customer Service Executive

4 months ago

Antrim, United Kingdom Bathshack Full time

**A bit more about the role**
- Dealing with customer complaints effectively and efficiently with timely resolutions.
- Supporting our Dispatch team with outbound customer calls and work with the deliveries schedule.
- Providing relevant up to date information to the customer at every stage of their order, resolving any issues that arise.
- Liaising with our dispatch team & couriers to resolve customer delivery issues
- Working closely with sales, dispatch and purchasing teams in order to ensure that customer queries are addressed in a timely way.
- Encourage customer reviews on social media and TrustPilot.

**A bit about you**
- Customer focused
- Contact centre or relevant customer facing experience
- Excellent communication and interpersonal skills
- High level of literacy
- Strong attention to detail
- Experience with MS Office (Outlook, Excel, Word)
- General ICT experience
- Strong organisation skills and self motivated.
- Able to take ownership of tasks.
- Accurate and thorough approach, ensuing tasks are followed through to completion.
- Positive Team player
- A high level of integrity.
- Confidence to make informed decisions

**A bit about us...**

We are Ireland's largest online bathroom supplier, we retail bathrooms through our online webstore and through 8 retail showrooms located in **Ballymena, Belfast, Lisburn, Antrim, Coleraine, Dublin & Cork**. With extensive ranges of bathroom suites, showers, baths, toilets, basins, taps and more, our customers are sure to find everything they need to create the perfect bathroom environment. Growing aggressively over the last 10 years, we have become a force to be reckoned with in the bathroom industry, staying ahead of market trends enabling us to offer our customers the latest of cutting-edge bathroom technology. Our showrooms are fitted with beautiful bathroom displays to allow the end user to envision their dream bathroom and what’s possible for the space they have. Being a family run business we pride ourselves on supporting local and providing a personal, friendly service to all our customers. We are a tight knit team and our employees regularly comment on the family feel environment.

**Why work for us?**
We care
We think differently
We’re family

**Benefits**
- **An extra day off for your birthday**:

- **Generous Store Discount and Perks Card upon 3 months service**:

- **The Mighty Duck Company Recognition Scheme Company**:

- **Free Parking at all sites**

**Values**
- Being the best we can be
Being passionate, bold & brave
Believing in everything we do

**Salary**: £23796 rising to £25000 on successful probation (6 month review)
**Hours of Work**:

- Monday to Friday 9-5.30pm
**Office Location**: Antrim - Junction One Area

**Salary**: £23,796.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Employee discount
- On-site parking
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- Phone and Web Based Post Sales Customer Service: 1 year (required)

Work Location: In person

Reference ID: 32085

  • Customer Service Representative

    2 weeks ago

    Antrim, United Kingdom Sensata Technologies Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our Aftermarket team in Antrim. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesAct as the primary point of...

  • Customer Service Representative

    2 weeks ago

    Antrim, United Kingdom Sensata Technologies Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our Aftermarket team in Antrim. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesAct as the primary point of...

  • Customer Service Representative

    1 week ago

    Antrim, United Kingdom Sensata Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our Aftermarket team in Antrim. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAct as the primary point of contact for customers,...

  • Customer Service Representative

    1 week ago

    Antrim, United Kingdom Sensata Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our Aftermarket team in Antrim. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAct as the primary point of contact for customers,...

  • Customer Service Representative

    4 days ago

    Antrim, United Kingdom Sensata Technologies Full time

    Job Title: Customer Service RepresentativeSensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, and other mission-critical products to create valuable business insights for customers and end users.Job SummaryWe are currently recruiting for a Customer Service Representative to join our Aftermarket team...

  • Customer Service Representative

    4 days ago

    Antrim, United Kingdom Sensata Technologies Full time

    Job Title: Customer Service RepresentativeSensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, and other mission-critical products to create valuable business insights for customers and end users.Job SummaryWe are currently recruiting for a Customer Service Representative to join our Aftermarket team...

  • Customer Service Representative

    6 days ago

    Antrim, United Kingdom Sensata Technologies Full time

    Job Title: Customer Service RepresentativeSensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, and other mission-critical products to create valuable business insights for customers and end users.Job Summary:We are currently recruiting for a Customer Service Representative to join our Aftermarket team...

  • Customer Service Representative

    6 days ago

    Antrim, United Kingdom Sensata Technologies Full time

    Job Title: Customer Service RepresentativeSensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, and other mission-critical products to create valuable business insights for customers and end users.Job Summary:We are currently recruiting for a Customer Service Representative to join our Aftermarket team...

  • Customer Service Representative

    1 day ago

    Antrim, United Kingdom Sensata Technologies Full time

    Job Title: Customer Service RepresentativeSensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, and other mission-critical products to create valuable business insights for customers and end users.Job SummaryWe are currently recruiting for a Customer Service Representative to join our Aftermarket team...

  • Customer Service Representative

    1 day ago

    Antrim, United Kingdom Sensata Technologies Full time

    Job Title: Customer Service RepresentativeSensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, and other mission-critical products to create valuable business insights for customers and end users.Job SummaryWe are currently recruiting for a Customer Service Representative to join our Aftermarket team...

  • Customer Service Representative

    3 weeks ago

    Antrim, United Kingdom Sensata Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our Aftermarket team in Antrim. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAct as the primary point of contact for customers,...

  • Customer Service Representative

    3 weeks ago

    Antrim, United Kingdom Sensata Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our Aftermarket team in Antrim. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAct as the primary point of contact for customers,...

  • Customer Service Representative

    4 months ago

    Antrim, United Kingdom Sensata Technologies, Inc. Full time

    Sensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, including controllers and software, and other mission-critical products to create valuable business insights for customers and end users. We are currently recruiting for an Customer Service Representative for our Aftermarket team based in...

  • Customer Service Representative

    1 week ago

    Antrim, United Kingdom Sensata Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our Aftermarket team in Antrim. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAct as the primary point of contact for customers,...

  • Customer Service Representative

    1 week ago

    Antrim, United Kingdom Sensata Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our Aftermarket team in Antrim. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAct as the primary point of contact for customers,...

  • Customer Service Representative

    4 months ago

    Antrim, United Kingdom Sensata Technologies Full time

    Sensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, including controllers and software, and other mission-critical products to create valuable business insights for customers and end users. We are currently recruiting for an Customer Service Representative for our Aftermarket team based in Antrim. ...

  • Customer Service Representative

    2 weeks ago

    Antrim, United Kingdom Sensata Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our Aftermarket team in Antrim. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAct as the primary point of contact for customers,...

  • Customer Service Representative

    2 weeks ago

    Antrim, United Kingdom Sensata Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our Aftermarket team in Antrim. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAct as the primary point of contact for customers,...

  • Customer Service Representative

    3 weeks ago

    Antrim, United Kingdom Sensata Technologies Full time

    About the RoleSensata Technologies is a leading industrial technology company that develops innovative solutions to create valuable business insights for customers and end users.We are currently recruiting for a Customer Service Representative to join our Aftermarket team. In this role, you will be responsible for interacting with customers to provide...

  • Customer Service Representative

    4 weeks ago

    Antrim, United Kingdom Sensata Technologies Full time

    About the RoleSensata Technologies is a leading industrial technology company that develops innovative solutions to create valuable business insights for customers and end users.We are currently recruiting for a Customer Service Representative to join our Aftermarket team. In this role, you will be responsible for interacting with customers to provide...