Resident Liaison Officer
3 months ago
knowledge of the construction industry
- Experience of working in social/ Residential housing
- Experience of working with tenants and leaseholders whose homes are undergoing major building works.
- Ability to communicate effectively, verbally and written.
- Can create and maintain constructive working relationships
- Proficient in Microsoft word and Excel
- Ability work well under pressure and to tight deadlines.
- Building trusting relationship with residents, ensuring they are proactively kept informed about all planned works
- Organizing and arranging appointments, start dates & monitor access to individual properties.
- Carry out dilapidation surveys and document a record of existing property condition in mitigation of future claims.
- Explain the scope of works, deal with enquires, concerns and complaints the tenants may have, effectively resolving the issue.
- Report on risks, issues and key tasks daily, so that all parties understand any implications to avoid a delay in the programme.
- Participating in regular client/ Leaseholder meetings.
Conduct resident satisfaction surveys on completion.
**Job Types**: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- 8 hour shift
**Experience**:
- Customer service: 4 years (required)
Work Location: In person
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