Bar Supervisor

**Job Ref**:FOC1141

**Branch**:Mercure Albrighton Hall Hotel Spa

**Location**:Mercure Albrighton Hall Hotel Spa, Shrewsbury

**Salary/Benefits**:Competitive Salary + Tips + Share of gratuities

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:various

**Hours per week**:40

**Posted date**:27/02/2024

**Closing date**:29/03/2024

Are you passionate about hospitality, food and drink? Do you consider yourself a mixologist? Do you have a flare for creativity? Would you like to be part of a young dynamic team and work in a stunning setting surrounded by amazing Shropshire grounds?

Who are we
Mercure Shrewsbury Albrighton Hall Hotel Spa is an 87-bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.
A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland.
Excellent service, quality food and beverage, and an overwhelming sense of teamwork are key to our success.

Role Responsibilities

The bar supervisor will report to the food beverage manager. This role encompasses a wide array of duties from guest interaction, creating creative cocktails, and ensuring swift service and high standards are upheld to guarantee guests have a comfortable and safe stay.
- Passionate about hospitality, food, beverage, customer service
- a professional, guest-centric, enthusiastic individual with bags of personality to work in our food beverage departments.
- Flexible in approach to both work and hours of work and a willingness to train and learn new skills.
- Provide prompt service and actively seek opportunities to drive guest satisfaction
- Ensure that you are fully aware of any relevant feedback from either guests or other departments
- Escalate any guest feedback quickly
- Respond to guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed

Key Requirements
- Previous experience of working within hospitality or customer service is ideal but not required
- Excellent interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work in a fast paced environment
- Weekend and evening availability
- Excellent grooming standards

**Benefits**:
Enjoy various company’s benefits including, meals on duty, full leisure club access, share of tips gratuities, bonus breaks, loyalty schemes and reward programs both national and international

Mercure Albrighton Hall Hotel Spa is an 87 bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.
A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland. Excellent service, quality foods and beverages and an overwhelming sense of teamwork are key to our success.

Mercure Shrewsbury Albrighton Hotel Spa is managed under franchise by Focus Hotels Management Group.