Fred Winter Centre Navigator

3 months ago

StratforduponAvon, United Kingdom Spring Housing Association Full time

The Fred Winter Centre is a busy multi-disciplinary Homeless Hub working to prevent and relieve homelessness in Stratford Upon Avon and its surrounding district. Spring Housing Association are looking for a Trauma Informed Support Navigator to support its ongoing work at the Fred Winter Centre.

No two days at work will be the same We need someone who can work flexibly to meet the needs of individuals as they enter the centre and connect them to the relevant support organisations to meet their individual needs.

Typical duties will include:

- To welcome individuals to the centre and provide an initial triage service, i.e. assessing individuals needs and connecting them to relevant wellbeing activities and services
- To act as the responsible person on site, alongside the Assistant Head of Service and Service Manager. Build positive and trusting relationships with centre-users, ensuring they feel safe and valued
- To work in conjunction with on-site partners to ensure that the FWC is an approachable, well used service for the community and residents
- Ability to comprehend put in practice organisational policies and procedures in order to provide more in-depth support to individuals presenting as homeless
- To work in partnership with the Assistant Head of Service and Volunteer & Wellbeing Coordinator to promote key wellbeing activities and events
- To deputise in the absence of the Volunteer & Wellbeing Coordinator to support centre volunteers
- To support with incident management, ensuring concerns are recorded and reported, as per Spring’s incident management policy
- To work with Spring’s front-line staff and key partners to challenge any instances of anti-social behaviour
- To act as one of the responsible individuals on site, in the event of Fire
- To understand the H&S processes around the centre and carry out relevant tests, in the absence of the Assistant Head of Service
- To work in partnership with the Community Café staff to ensure the general space and building facilities are clean and clear, through regular daily monitoring
- To set up and reset the rooms around bookings, at the start and end of each day, ensuring hosts and guests are catered for
- To work in partnership with Finance to ensure booking invoices are processed correctly
- To oversee the opening / lock up of the centre when required, in partnership with the Concierge staff and Assistant Head of Service
- To work closely with the concierge team, ensuring handovers, both at the end of the day and start of the day, ensuring smooth operation of services and support to key individuals
- To connect individuals to the facilities and follow processes (laundry, locker, clothing bank, etc) This requires dedicated processes, monitoring and statistics.
- To be a point of contact to liaise with contractors, in partnership with the Assistant Head of Service and utilising the FWC Building Guide
- To be proficient in using the CCTV system
- To understand key policies and procedures, including Incident Management and Safeguarding
- To accept, monitor and process donations
- Ordering / replenishing stock for the kitchen and laundry facilities
- Resetting the facilities on a daily basis, including washing towels, etc
- To work alongside the Assistant Head of Service to ensure key monthly statistics are captured
- To support the Assistant Head of Service with external promotion, including Social Media

As part of our commitment to making Spring a great place to work, we offer a comprehensive reward and benefits package.

**For further information on how to apply**:
**Job Types**: Full-time, Permanent

Pay: Up to £28,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

  • HGV2 Driver

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom PDI Centre Stratford upon Avon Full time

    PDI Centre Stratford upon Avon is seeking a skilled and reliable HGV2 Driver to join our growing team. In this role, you will be responsible for the safe and efficient transportation of new vehicles to dealerships across the country. Your Responsibilities: Delivering vehicles to dealerships nationwide, ensuring all necessary paperwork is completed...

  • Care Navigator

    5 days ago

    Kingston upon Hull, United Kingdom Eastgate Medical Group Full time

    Job summary Care Navigator required for maternity cover to join the team at Hastings Medical Centre. As first point of contact for over 3500 patients, your role is to signpost so those in need get help soonest. This is a demanding, but rewarding role which is critical to the smooth and efficient running of the practice, and integral to the delivery...

  • Support Worker

    3 months ago

    Stratford-upon-Avon, United Kingdom CJP Outreach Full time

    **Support Worker Lighthorne Heath** **Full and part time hours available** Join our team as a support worker in our new supported living facility, where you'll play a crucial role in providing compassionate care to individuals with additional needs, basis, helping individuals navigate life's complexities with understanding and empathy. If you have a heart...

  • Customer Service Representative

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Reed Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Support Officer to join our dynamic team at Transport for Greater Manchester. As a key member of our Customer Contact Centre, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Serve as the first point of...

  • Call Centre Specialist

    3 months ago

    Kingston upon Hull, United Kingdom Wescot Full time

    Are you looking for **job** **satisfaction**? Do you get a buzz from working in a **customer** **focused** environment? Do you have good **communication** skills and want to grow your career? If you’ve answered yes, we want to talk to you! We’re looking for Call Centre Specialists to join our team in the Wescot, Hull office. You will be having...

  • Call Centre Specialist

    3 months ago

    Kingston upon Hull, United Kingdom Wescot Full time

    Are you looking for **job** **satisfaction**? Do you get a buzz from working in a **customer** **focused** environment? Do you have good **communication** skills and want to grow your career? If you’ve answered yes, we want to talk to you! We’re looking for Call Centre Specialists to join our team in the Wescot, Hull office. You will be having...

  • Customer Assistant

    3 months ago

    Stratford-upon-Avon, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** The work pattern for this req is: week 1 Mon 12.00 - 17.15 Tue 10.30 - 18.30 Wed 10.30 - 18.30 week 2 Fri 10.30 - 18.30 Sat 09.30 - 18.15 Sun 11.00 - 16.00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping...

  • Customer Assistant

    3 months ago

    Stratford-upon-Avon, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** Work Pattern: Week One Sunday: 10.30 - 16.30 Thursday: 9.00 - 18.00 Friday: 9.00 - 18.30 - Saturday: 9.00 - 18.30 Week Two: Monday: 12.00 - 18.00 Tuesday: 12.00 - 18.00 Wednesday: 11.00 - 19.00 Thursday: 10.00 - 18.00 **Key Accountabilities and Measures** - Clearly identified to provide...

  • Call Centre Agent

    2 days ago

    Kingston upon Hull, United Kingdom Wescot Full time

    Call Centre Agent Are you looking for job satisfaction ? Do you get a buzz from working in a customer focused environment? Do you have good communication skills and want to grow your career? If you’ve answered yes, we want to talk to you! We’re looking for Call Centre Specialists to join our team in the Wescot, Hull office. You will be...

  • Sales Consultant for Contact Centre

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Bupa Full time

    Position OverviewWe are seeking a dedicated Contact Centre Sales Advisor to enhance our customer service experience. This role is integral to our operations, focusing on delivering exceptional support to our clients.Key ResponsibilitiesAct as the primary contact for customers, assisting with policy renewals.Guide clients in selecting the most suitable...

  • Senior Probate Lawyer

    11 hours ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Heat Recruitment Full time

    Job Title: Contentious Probate SolicitorJob Type: Full-time, PermanentLocation: North LeedsAbout Us: Heat Recruitment is a specialist recruitment agency focusing on contentious probate matters. Our team of experts is renowned for delivering tailored solutions to clients facing will disputes, inheritance claims, and estate challenges. With a commitment to...

  • Sales Consultant for Contact Centre

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Bupa Full time

    Position OverviewAre you enthusiastic about delivering exceptional customer experiences? As a Contact Centre Sales Advisor at Bupa, you will play a crucial role in supporting our clients with their healthcare needs.Key ResponsibilitiesAssist customers with their policy renewals and provide guidance on suitable healthcare options.Act as the primary point of...

  • Sales Consultant for Contact Centre

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Bupa Full time

    Position OverviewAre you enthusiastic about delivering exceptional customer experiences? We are seeking a Contact Centre Sales Advisor to represent our esteemed organization. This full-time role involves engaging with customers to assist them with their healthcare needs.Key ResponsibilitiesAct as the primary point of contact for customers, providing...

  • Sales Consultant for Contact Centre

    3 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Bupa Full time

    Position OverviewAre you dedicated to delivering exceptional customer support and driving sales? We are seeking a Contact Centre Sales Advisor to represent our organization effectively. This role involves engaging with customers to assist them with their healthcare inquiries and sales needs.Key ResponsibilitiesProvide outstanding customer service by...

  • Van/mot Mechanic

    17 hours ago

    Stratford-on-Avon, Warwickshire, United Kingdom Service Care Solutions Full time

    Service Care Solutions have an exciting opportunity for a Van Mechanic to join a Local Authority client we are working with based in the Redditch and Bromsgrove area of the West Midlands. In this role of Van Mechanic, your core role will be to carry out the maintenance of the councils fleet of tipper vehicles, including third party and plant maintenance...

  • Van Mechanic

    17 hours ago

    Stratford-on-Avon, Warwickshire, United Kingdom Service Care Solutions Full time

    Service Care Solutions have an exciting opportunity for a Van Mechanic to join a Local Authority client we are working with based in the Redditch and Bromsgrove area of the West Midlands. In this role of Van Mechanic, your core role will be to carry out the maintenance of the councils fleet of tipper vehicles, including third party and plant maintenance...

  • Care Navigator

    3 months ago

    Kingston upon Hull, United Kingdom Modality Partnership Full time

    Modality Partnership Hull Division has a full-time and part time vacancy for a Care Navigator (Receptionist). The postholder will work within Alexandra Road and New Hall Surgery, within the Hull Division of the Modality Partnership. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect...

  • Senior Project Coordinator x 2

    3 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom NHS North East London Full time

    Position Overview An exceptional opportunity has arisen for two senior project coordinators to become integral members of our North East London (NEL) Diagnostics Initiative. The successful candidates will assist the NEL diagnostics initiative team in ensuring that project management and governance support are effectively provided to realize the goals and...

  • Medical Receptionist

    3 months ago

    Newcastle upon Tyne, United Kingdom St. Anthony's Health Centre Full time

    **ob summary** An exciting opportunity has arisen to join the reception team at St Anthony's Health Centre. Applications are welcome from experienced receptionists who have already undergone training in care navigation. Applicants without directly relevant experience would need to be able to demonstrate exceptional communication skills and have the ability...

  • Youth & Community Worker

    3 months ago

    Newcastle upon Tyne, United Kingdom Streetwise Full time

    EXCITING EMPLOYMENT OPPORTUNITIES AT STREETWISE - Developing Accessible Services for Young People_ Streetwise offers free and confidential advice, counselling, sexual health & support services for young people aged 11 - 25 years. We are a busy young people’s service based in the city centre of Newcastle upon Tyne. Due to additional funding secured we are...