Import & Export Supervisor
1 week ago
Bennett and Game are currently working with an International Freight Forwarder actively seeking a highly skilled Customs Clerk to join their Chelmsford location.
Our client specialises in domestic and international shipments, working with the main shipping lines and local hauliers to ensure all goods are processed and shipped in a timely manner. Dealing with mainly Sea & Air Freight they are looking for a self motivatedindividual to join the Chelmsford location.
**Import & Export SupervisorPosition Overview**
- Ensure all team members always follow company policies and procedures.
- Carry out investigations into non-compliance and/or assist with disciplinary processes in line with company policy.
- Train new team members to company standards, customer service and job duties
- Provide effective communication to team members, management, and customers
- Maintain strong working knowledge of the company, it's processes/products/services.
- Ensure operators are compliant in all areas including HMRC, aviation security and H&S.
- Remain in contact with customers and suppliers to maintain relationships
- Completion of end-to-end forwarding activities as the individual role requires
- Follow strict and time sensitive SOP's/KPI's to ensure compliance
- Work closely with internal and external customers
- Focus on customer service across the department
- Use of CargoWise/MS office as requested
- Ensure invoicing and job costing are updated within the required timeframe
- Customs Entries
- Resolve queries from customers and suppliers
- Ensure Best Practice models are adopted across the department
- Work closely with the line manager to complete Internal and external rates reviews.
- To take part in customer reviews when required to build up visibility and relationships with customers.
- Have commercial awareness with the intention to gain and maintain new business
**Import & Export SupervisorPosition Requirements**
- Previous experience in Import and Ocean & Air Freight - Essential
- Knowledge on CDS process
- Previous experience supervising/managing a team
- Customer service experience
- Excellent written and communication skills
**Import & Export SupervisorPosition Remuneration**
- Salary:£34k
- £38k
- Hours: 8:30am -5:30pm
- Monday to Friday
- Excellent career progression
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy.
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