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Team Leader

4 months ago

Sutton, United Kingdom Lloyd Recruitment Services - Epsom Full time

**Team Leader**

We are seeking an experienced Team Leader to join our client’s fun and friendly Customer Service department, based in Sutton.

Currently going through a time of exciting change, we need an individual who has the following experience and qualities:

- Proven telephony experience
- Team Leader experience
- Performance Management
- Coaching & Training
- Change management
- Motivational

**The Duties**:

- Lead a team of 12 Advisors
- Monitor holiday planning, sickness and other absence.
- Motivates the team by regular briefings and meetings on company and departmental performance
- Works closely with the account managers to support their work and provide MI reporting as required, whilst maintaining long term customer relationships
- Builds relationships with the branch management teams to ensure that business issues are resolved quickly and amicably
- Works closely within peer group and the extended management team within Customer Services to ensure the overall smooth running of the department
- Manages and coaches the team of co-ordinators, measuring performance, setting objectives, assessing training needs, providing on-the-job training and addressing any shortfalls in performance
- Manages team workloads effectively; to have an awareness of key volume drivers and to plan and allocate work ensuring it is fairly assigned across the team
- Manages the quality of work by routine and random monitoring, providing structured feedback and coaching where required.
- Handles and takes ownership of escalations and complaints from coordinators, dealing with customers and internal stakeholders to resolve issues and proactively develop effective working relationships with customers.

Refer a friend and earn up to £500 If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£33,000.00 per year

Work Location: In person

Reference ID: EW 13006