Credit Controller

2 months ago


Manchester, United Kingdom WEX Europe Services Ltd Full time

**CREDIT CONTROLLER / MANCHESTER / HYRBID / PERMANENT / £23000-£27000 PLUS BENEFITS**

**About the Team / Role**

WEX Europe Services has a growing portfolio in the UK. As a business we are forging the way in a rapidly changing environment, with a goal to simplify the business of doing business for our customers. Our collections team is a vital department that deals with our customers on a day to day basis to assist with delinquent accounts and identify options to bring accounts back to good standing. As a credit controller you will assist customers with repayment choices using standardised payment plans.

**What’s on offer?**
- Highly competitive salary between £23,000-£27,000 (dependant on experience)
- Annual company bonus
- 37.5 hour week
- Monday to Friday - no evenings or weekends
- Hybrid working
- Industry leading pension scheme
- 25 days holidays plus bank holidays - with opportunity to purchase additional holidays
- Life assurance
- Income protection
- Discounts & perks platform
- Employee wellbeing
- Employee & Corporate events calendar throughout the year
- How you’ll make an impact

**Collections activities**
- Respond to failed Direct Debit / Card Collections and overdue balances in-line with company procedures, securing payments by alternative methods, including bank transfers and Credit / Debit card payments as soon as possible
- Deliver improvements in overdue balances and complete call volumes to meet personal objectives
- Daily checks to be carried out in BOA for the unpaid direct debits and incoming receipts and deposits
- Prepare and send Dunning letters in line with company procedures
- Escalate problematic accounts to Team Leader for approval for next collection action as required.
- Answer all in-coming Credit calls
- Resolve Credit customer queries and refer queries to other relevant departments when necessary for resolution
- Refer all allegations of Fraud to Team Leader and local Fraud Coordinator
- Maintain comprehensive Customer Account contact records to reflect all Collections / contact activity (CIMIS, Bridge and Salesforce notes)
- Submit refund requests in response to credit related queries, as applicable
- Credit Limit Management activities
- Respond to requests from Head Office or Credit Team Leader to contact customers to assist with decisions regarding Credit limit changes to keep a customer trading within authorised terms. For example;
- Investigate reasons for volume changes
- Request financial information
- Negotiate changes to Customer Accounts relating to security, invoice frequency and/or payment terms
- Prepare and send general correspondence to customers when required
- Build and maintain a strong working relationship with UK Credit Team Leader and other functions
- As part of the team, provide support / cover for other roles within the Credit Department / Business as and when required
- Assist, with any 3rd party debt recovery tasks as and when required.

**Experience you will bring**
- Great communication skills
- verbally and written
- PC Literate - practically Excel
- Previous credit collections / control experience will be of an advantage
- Ability to travel to Knutsford once a month for credit monthly conference
- Great customer service skills and comfortable with communicating with customers over the phone
- High attention to detail
- Strong numeric skills
- Highly organised

**What’s Next?**

If you have the passion to assist our customers and ensure our business is protected then please APPLY TODAY for immediate consideration

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
- Transport links
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Manchester

Reference ID: UKFC9664


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