Online Trading Executive

3 weeks ago

London, United Kingdom Fortnum and Mason Full time

**Online Trading Executive**:
**Online Marketing - Piccadilly**:
**Contract**:Permanent**
**Salary**:Competitive and Benefits***:
Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

**Role Purpose**:
This role is responsible for supporting on site product and seasonal campaign management. Responsible for supporting continual incremental changes across the website for commercial benefit.

**Reports to**: Online Trading manager

**Key Accountabilities**:
**Key objectives**
- Working with the Online Trading Administrators & Buying/Merchandising teams to manage the new product roadmap.
- Responsible for ensuring products are available onsite in a timely manner, prioritised based on commercial return.
- Responsible for ensuring that all product content is created by relevant parties and effective from a commercial and customer perspective (including copy/imagery/SEO/meta data).
- Supporting the Online Trading Manager in commercial planning of seasonal campaigns, including collating assets and planning exposure.
- Supporting web walks with the buying and merchandising teams to manage feedback, implementation of changes. Ensuring these actions are recorded and fed back.
- Refine and optimise merchandising activity by working with the trading manager to improve overall effectiveness across categories.
- Carry out frequent competitor analysis to help inform commercial planning. This is to be a key focus during seasonal campaigns.
- Accountable for maintaining the digital campaign and NPD calendar, ensuring all teams are fully aware of upcoming campaign activities and product launches.
- Work with photography agencies to shoot campaign and NPD assets within agreed budgets.
- Working collaboratively with the trading manager on the documentation of campaign and NPD plans, communicating these to key stakeholders prior to go-live, with time for feedback.
- Mock-up assets for sign off and brief into the relevant teams (design / trade / content) to ensure a smooth go live.
- Execute agreed actions for the campaign or launch on the website working closely with the trading manager on how to execute this support.
- Conduct quality assurance on live content including assets, link testing, image accuracy, text accuracy, customer journey and experience.
- Support Online Trading Manager in weekly performance updates in relation to campaign and NPD specific trade, suggesting actions to maximise trade.
- Analyse seasonal campaigns results and identify successes, failures, and trends. Effectively communicate these to stakeholders with actionable insight to drive commercial gain both during and post campaign.
- Support and coordinate campaign wash-ups, ensuring these are completed and shared in a timely manner.
- Where necessary, support the Continuous Improvement team in UAT for sprint releases. Devoting time to sufficiently test changes, across devices to ensure they meet expectations
- Where necessary, particularly in peak trading, support the in the day-to-day running of the website.

**Required skills**
- Experience in a fast paced luxury retail marketing environment.
- Passion for luxury retail as well as an understanding of the wider retail landscape.
- Degree qualification in a relevant field.
- Excellent literacy skills.
- At least 2 years’ experience in a similar role.
- Ability to work independently.
- Ability to work in a high demand working environment whilst keeping to time frames.
- Highly organised and results-orientated.
- Strong multi-tasking abilities, with an ability to prioritise, and work to tight deadlines in a calm and effective way.
- Attention to detail; always looking to improve.
- Proficiency in all Microsoft Office programmes.
- Tenacious, proactive and self-motivated.
- Positive, can-do attitude.
- As understanding and appreciation of the Fortnum’s Brand.

**In return, we offer**:

- A competitive salary
- A generous store and restaurant discount of up to 40%
- 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
- A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
- A range of opportunities to develop and grow personally and professionally
- Excellent pension scheme

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merch

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