Shift Supervisor

6 months ago

Milton Keynes, United Kingdom ByBox Full time

Hours of work**:40 hours per week**

ByBox is a market leader and supply chain innovator, providing extremely reliable “last mile” delivery of critical replacement parts to the global field service industry. ByBox provides end-to-end supply chain solutions used by hundreds of large businesses in the UK and around the world.

In today’s digital world, every company is a “services” company. Successful companies will be the ones who exceed ever increasing customer expectations. Field service has become a crucial battleground, as delivery windows and SLA’s get tighter. Every service moment is an opportunity to solve, optimize and delight our customers - or fail, and give the competition an opening to exploit. Companies are investing billions to automate and optimize field service workers, but are still failing to achieve world class service because of the inventory modernization gap. Old inventory management approaches are falling apart at the edge of customer service.

ByBox solves this problem through our unique and advanced technology platforms and smart locks which ensure that both the part and the service engineer are at the right place at the right time. Our solutions extend enhanced intelligence, visibility and security to critical spare parts inventory at the dynamic field service edge, turning any space into a secure site to optimize placement of critical parts - so that the parts that matter are in the places that matter in the timeframes that matter, without breaking the bank. In our UK base, we fulfil our mission by providing unparalleled on-time, in-night deliveries through eight strategically located distribution centres, a network of over 30,000 proprietary SmartLockers, and a reliable network of third-party delivery services. ByBox is profitable and has global annual revenues in excess of £70M.

**The Position**

To ensure the efficient and smooth control of the DC operation to provide high-quality of service to both internal and external customers, sustaining a good working relationship with all business partners, contractors and suppliers. Managing the team’s performance against KPI’s and Customer SLA’s and support in managing the DC in terms of staff development, absence management and performance management.

Endeavor to achieve delivery, collection and line haul SLA’s and be dynamic in the resolution of meeting these, investigating and dealing with all local operational discrepancies following them through to an acceptable solution. Must be flexible and adaptable regarding working hours and be willing support of other resources, providing a detailed operational handover on completion of shift. Ensure all required reports are completed within the given time frames and keep up to date with all procedures, operational and company developments.

Ensure local housekeeping, safe keeping and integrity of the customers freight to the highest standard at all times, maintaining the highest standards of security at the premises, attending out of hours when necessary. Adhere to health and safety processes at all times and that ISO standards are maintained.

**The Person**

A minimum of two years’ supervisory experience within a distribution environment with a demonstratable ability to meet demanding KPI targets.

Excellent understanding of the ByBox web and tracking system.

Competent in IOSH standards, must be familiar with IT (Microsoft Office) and have a basic understanding of Human Resources processes specifically; absence management, conduct management and performance management.

Good oral, written communication and organisational skills with an approachable demeanour, be self-motivated and show commitment, enthusiasm and passion for the role adopting a proactive approach.

A full UK Driving Licence and FLT Licence is desirable.

**Job Types**: Full-time, Permanent

Pay: From £26,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Referral programme

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift

**Experience**:

- Supervisory: 1 year (required)

Work Location: In person

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