Senior Caseworker

Role type- Police Staff- Contract Type- Permanent- Department- N/A- Location- Rugby- Is this a Politically Restricted role?- No- Grade/scale- OFFSCALE- Grade/scale- £23,100 to £25,353- Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
- Hours per week- 37- Closing date
- 02/01/2023, 12:00
- Job descriptionSenior Caseworker - Warwickshire Road Safety Unit

**Rugby**

**Permanent Contract**

**Full Time**

**Salary** £23,100 to £25,353**

**The closing date for this post is 12 noon 2nd January 2023**

**Those currently eligible on the redeployment register will be given prior consideration.**

The main purpose of the role is to provide clerical and administrative support to the Supervisors and Manager with the WRSU, to undertake more complex duties, facilitate and coordinate all aspects of work, necessary to progress camera offences.

**Main Responsibilities**:
Capable of performing the duties and responsibilities of the caseworker role.

Provide clerical and admin support for the Supervisors/Manager, facilitating and coordinating all aspects of work within the WRSU, to ensure the effective utilisation of staff and other resources as required.

Resolve more complex issues and enquiries, to determine and initiate action on all Offence procedures and enquiries, covering all team areas.

Read and respond to complex correspondence of mitigation, to determine withdrawal or enforcement in line with operational policy and guidance. In addition be responsible for highlighting cases for discretionary withdrawal to the supervisor where necessary.

Deal with more complex requests for information received in writing or telephone from a range of sources, including Notice recipients, Offenders, third parties, Solicitors, Courts and other business stakeholders. Supply information in accordance with protocols, legal requirements maintaining security and within required deadlines.

Mentoriand develop new and existing members of staff in relation to processing procedures, assist in work flows, assess and report on progress to Supervisors.

Ensure all caseworkers are effective and efficient in the utilisation of related systems and processes within the unit, reporting findings to Supervisors.

Due to being part of the evidential trail, attend Court as required to give evidence of processes and tasks.

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

**Knowledge**:
A thorough understanding of the operating systems and processes within the WRSU

A - C grade GCSE, or equivalent, in English and Maths

An interest/knowledge of road safety issues/casualty reduction

**Experience**:
Caseworker role within the WRSU (or equivalent)

Coordinating work as part of a team

Ability to process information accurately and efficiently

Working in a customer service environment

**Key Skills**:
Ability to work to strict deadlines, managing a workload whilst balancing competing demands

Ability to problem solve

Effective Communication skills

Competent in the use of IT, including Microsoft packages or equivalent

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include;
Job Share

**Job Profile or Other Relevant Document**
- 12416.docx - 1011KB
Converted File 12416.docx.pdf - 160KB