Customer Experience Team Member

3 weeks ago

Haverfordwest, United Kingdom Coastal Cottages of Pembrokeshire Full time

An exciting opportunity has risen within Coastal Cottages of Pembrokeshire; we’re on the lookout for someone enthusiastic to join our growing Customer Experience Team.

We are the only local, family-run holiday letting agency in the area. This role involves helping our guests to choose the most suitable holiday cottage from our diverse range with the aim of delivering the very best holiday experience possible.

If you’re passionate about Pembrokeshire and travel, we want to hear from you.

Sales experience is an advantage but by no means necessary as full training will be provided.

**Key Roles**:
Guiding guests on their journey to find just the right cottage for their needs/wants

Managing your own portfolio of owners, building rapport as their main contact.

Regularly visiting cottages and conducting quality inspections

Supporting the wider Property Management Team, liaising with property owners, caretakers and contractors

Organising maintenance for managed properties

Delivering excellent customer service to both owners and guests

**Desirable Skills/Qualities**:
Highly motivated, organised and hard working

Sales experience would be advantageous but not essential (_full training will be provided_)

A good working knowledge of excel/word/outlook, etc. is an advantage

Previous experience working in customer service would be beneficial but is not expected

**The Essentials**:
You will need to work as part of a team as well as follow your own initiative

You will need a full, clean driving licence

Weekend shifts will be required so a flexible approach to hours is appreciated

Well presented with excellent written & verbal communications skills

**Full and Part Time position available. Please detail your preference when you apply.**

**Job Types**: Full-time, Part-time, Permanent

Pay: From £11.44 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

Application deadline: 07/08/2023

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