Operations Coordinator

**Combine your passion for travel and a knack for impeccable customer service at World Challenge.**

Refined over 30 years, World Challenge trips focus on enriching the lives of young people through experiential travel. Our philosophy is based on the belief that character and perspective are developed through real-world experiences. Working in partnership with schools, World Challenge facilitates powerful, student-led expeditions across the world, providing opportunities for young people to develop crucial life skills, such as leadership, resilience and self-belief.

As an Operations Coordinator, you will play a pivotal role in the seamless execution of our travel programs. You will be responsible for assisting participants, parents, teachers, and guardians throughout their journey, ensuring their safety, satisfaction, and peace of mind. This position involves communication, problem-solving, and meticulous organization while providing top-notch customer support.

**What You'll Be Doing**:

- Provide support to teams during trips, managing and recording incidents, and ensuring the highest level of care and support for our customers.
- Maintain and update all participant administration, including medical information and passport details, to guarantee accuracy and compliance before departure.
- Act as a point of contact for customer feedback and proactively resolve any issues.
- Collaborate with School Relationship Managers, parents, guardians, and internal departments to enhance our service.
- Identify opportunities for personal and professional growth.

**What We're Looking For**:

- Minimum of 12 months of customer-facing experience.
- Excellent verbal and written communication skills, with a friendly and professional demeanor.
- Strong organizational skills, with the ability to prioritize tasks effectively.
- Exceptional attention to detail and the ability to focus on tasks for extended periods.
- Confidence and initiative to identify and implement action steps, fostering exceptional customer service.
- Drive and motivation to seek continuous improvement and drive positive change.
- Passion for travel and student development.
- Availability to work on a rotating shift system as our teams travel which includes weekends, between the UK, South Africa and Australia. Night shifts are not normally required but some of the hours are outside of the ‘normal 9-5’.

**Why Join Us**:

- Optional hybrid working pattern between our office and your home
- Opportunities to travel overseas as a member of an expedition team and/or on familiarisation trips
- 25 days of annual leave plus public holidays, 2 charity days per year and a bonus day off for your birthday
- Global recognition and reward programme
- Access to extensive online learning resources and an allotted personal growth hour each week
- In-house and externally accredited training opportunities
- Regular social events
- Various employee discounts and offers, including discounted trips with other Travelopia brands and reduced-price kit for your next adventure

**Our commitment to equity, diversity & inclusion**:
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

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