Support Officer

3 weeks ago

Cardiff, United Kingdom HM Courts and Tribunals Service Full time

**Details**:
**Reference number**:

- 293858**Salary**:

- £21,775**Job grade**:

- Administrative Officer- AO**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 5Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at CARDIFF MAGISTRATES CARDIFF, CF24 0RZAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**About us**

Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this sounds like you, please apply.
HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Joining us is a chance to play a pivotal role in the smooth running of our Courts and Tribunals, which give people and businesses access to potentially life-changing justice. Not only will your work be of crucial importance for those who use our services, you’ll be able to build a varied, challenging and rewarding career.

The Courts and Tribunals Service Centres provide hubs for telephony, assisted digital, case progression and hearing support and will provide a consistent national service that enables cases to move through to conclusion smoothly and that provide the right support to the local judiciary.

Spread nationally over several sites, these centres will be home to just under half of our workforce in total. We are working to reform a Justice system that has in the past relied heavily on paper-based processes and the CTSCs are among the first steps in being able to support a modern, digital Justice system. Satellite sites to the CTSC process paper and legacy services, providing essential skills and knowledge to support reform and transition of the services to online.

**What will you be doing?**

This role is the main customer-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the needs of service users. This may also involve in Satellite sites, the handling of paper processing and administrative tasks as services reform.

**Key accountabilities include**:

- Undertake case-readiness assessment and progress the case to the next phase. Provide information to allow users to understand what they can expect next.
- Identify users requiring extra/different support and undertake basic assessment of users’ Assisted Digital needs in accordance with procedures. Refer suitable cases to our third-party supplier.
- To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer.
- Read relevant knowledge articles to maintain accurate and up-to-date knowledge of processes and systems.

**Person Specification**

Essential Criteria:

- Be able to empathise with our customers.
- Be able to explain information clearly so our customers feel reassured and they know what they need to do.
- Be flexible and adaptive to support business needs.
- Proactively resolve routine problems and escalate serious issues.
- Strong organisational skills with ability to prioritise daily tasks to meet user needs.

Desirable Criteria
- Knowledge and understanding of Probate
- The ability to make decisions based on a range of information provided and defined processes to administer Probate.

**Other duties**

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

**Support when applying**

**Person specification**:

- Please refer to Job Description**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Delivering at Pace
- Managing a Quality Service

**Benefits**:

- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Advance

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.- Feedback will

  • Team Support Officer

    1 week ago

    Cardiff, United Kingdom Hays Business Support Full time

    Your new company You'll be working for a large public sector organisation based in the centre of Cardiff. Your new role You will work with colleagues in the recruitment team to undertake all aspects of advertising vacancies and on-boarding successful candidates.Responsible for undertaking processing activity including posting job adverts, issuing results,...

  • Team Support Officer

    3 weeks ago

    Cardiff, United Kingdom Hays Business Support Full time

    Your new company You'll be working for a large public sector organisation based in the centre of Cardiff. Your new role You will work with colleagues in the recruitment team to undertake all aspects of advertising vacancies and on-boarding successful candidates. Responsible for undertaking processing activity including posting job adverts, issuing...

  • Digital Engagement Officer

    2 weeks ago

    Cardiff, United Kingdom Victim Support Full time

    Do you have a passion for creating strong digital content, especially for social media channels? Are you looking for a role in a charity that makes a difference? If so, we'd love to hear from you. We're looking for a full-time Digital Engagement Officer to maintain and develop Victim Support’s social media channels and websites. The post will either be...

  • Digital Engagement Officer

    3 weeks ago

    Cardiff, United Kingdom Victim Support Full time

    Do you have a passion for creating strong digital content, especially for social media channels? Are you looking for a role in a charity that makes a difference? If so, we'd love to hear from you. We're looking for a full-time Digital Engagement Officer to maintain and develop Victim Support’s social media channels and websites. The post will be...

  • Live Chat Support Worker

    3 weeks ago

    Cardiff, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Live Chat Support Worker to join the 24/7 National Contact Centre Team. This position will be home-based. We have a minimum of 12 hours available up to and including a maximum of 24 hours per week, These will be 6 hour shifts between Monday to Sunday, times and days to be mutually agreed on appointment. Do you want to...

  • Office Administrator

    2 weeks ago

    Cardiff, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Group are hiring a Office Administrator role for a medium sized law firm based in Cardiff City Centre. The role involves providing comprehensive administrative support to ensure efficient operation of the office. Client Details Company Overview: * Fast-growing law firm - currently sitting at 50 headcount with plans to double headcount in the next 18-24...

  • Retail Security Officer

    2 weeks ago

    Cardiff, United Kingdom BardWood Support Services Full time

    About the role Title – Retail Security Officer Pay Rate – £12.00 Location – Cardiff Shift Timings – 40 hours per week You will be working in a well-known retail store, which holds various stock. Officers are responsible for providing safety and security to both staff and visitors alike. What will you get in return? Please note all our roles...

  • Support Officer

    4 weeks ago

    Cardiff, United Kingdom Ministry of Justice Full time

    **Support Officer - Cardiff Probate - 75584** **£21,775** **Cardiff**: **About us**: Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this sounds like you, please apply. HM Courts and Tribunals Service (HMCTS)...

  • Support Officer

    3 weeks ago

    Cardiff, United Kingdom Ministry of Justice Full time

    **Support Officer - Cardiff Probate - 75584** **£21,775** **Cardiff**: **About us**: Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this sounds like you, please apply. HM Courts and Tribunals Service (HMCTS)...

  • Support Officer

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    An exciting opportunity has become available at Cardiff Council and we are recruiting for a Support Officer to assist with the managing of Intelligent Transport Systems (ITS). These are used increasingly to solve today's transport problems. These systems apply new information and communication technology to maximise the efficiency and safety of the...

  • Support Officer

    2 months ago

    Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    An exciting opportunity has become available at Cardiff Council and we are recruiting for a Support Officer to assist with the managing of Intelligent Transport Systems (ITS). These are used increasingly to solve today's transport problems. These systems apply new information and communication technology to maximise the efficiency and safety of the...

  • Support Officer

    1 week ago

    Cardiff, Cardiff, United Kingdom Ministry of Justice Full time

    Support Officer - Cardiff Probate £21,775Cardiff:About us:Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people's lives to deliver justice. If this sounds like you, please apply.HM Courts and Tribunals Service (HMCTS) is responsible for the...

  • Support Officer

    1 week ago

    Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    About The ServiceAn exciting opportunity has arisen for a committed individual, with excellent customer services skills, to join the Parking Services team within the Civil Parking Enforcement Service.The Civil Parking Enforcement service undertakes parking enforcement across Cardiff, in line with the Council's powers under The Traffic Management Act 2004....

  • Office Support Assistant

    1 month ago

    Cardiff, United Kingdom TSR Legal Full time

    Office Support Assistant (Facilities & Office Management) TSR Legal are working with a growing UK law firm with an international reach how now have a brand-new opportunity for an Office Support Assistant to join their newly opened Cardiff offices. This is a unique role and one that will grow as the team develops. Applications are encouraged from Office...

  • Office Support Assistant

    1 week ago

    Cardiff, Cardiff, United Kingdom TSR Legal Full time

    Office Support Assistant (Facilities & Office Management)TSR Legal are working with a growing UK law firm with an international reach how now have a brand-new opportunity for an Office Support Assistant to join their newly opened Cardiff offices.This is a unique role and one that will grow as the team develops. Applications are encouraged from Office...

  • Office Support Assistant

    4 weeks ago

    Cardiff, United Kingdom Yolk Recruitment Full time

    Yolk Recruitment are working with a law firm who have brand new offices in Cardiff making this is such an exciting time to join this firm as you will be leading on the office support for the day to day running of this lovely new office. As the Office Support Assistant, you will play a crucial role in delivering a high-quality client experience that aligns...

  • Wales Support Officer

    1 week ago

    Cardiff, United Kingdom National Education Union NEU Full time

    Based in the NEU Wales Office (Cardiff, CF24 5PJ) Permanent, full-time Commencing salary £42,042 plus £1,308 lunch allowance per annum (pro-rata for part-time) The National Education Union is a force for change in the world of education, bringing together more than 450,000 teachers, lecturers, support staff and leaders working in maintained and independent...

  • Project Support

    1 week ago

    Cardiff, Cardiff, United Kingdom Reed Business Support Full time

    Are you looking to join an thriving Business and Project Co-ordinator ? Would you like to work for a company who embrace flexible working, this is a great opportunity for someone who wants be involved in working with Global projects within Higher EducationWhat you'll be doing: Office Coordination Updating and producing reports Chasing project managers for...

  • Office Support Administrator

    4 weeks ago

    Cardiff, United Kingdom Lubas Medical Ltd Full time

    Our Vision is to build a family of staff that consistently demonstrate they care about every customer by exceeding expectations in creating & delivering our services; services that customers across the world can relate to and genuinely enjoy **We’re recruiting for an exceptional Office Support Administrator to join our team!** The Lubas **Office Support...

  • Office Support Administrator

    15 hours ago

    Cardiff, United Kingdom Lubas Medical Ltd Full time

    Our Vision is to build a family of staff that consistently demonstrate they care about every customer by exceeding expectations in creating & delivering our services; services that customers across the world can relate to and genuinely enjoy **We’re recruiting for an exceptional Office Support Administrator to join our team!** The Lubas **Office Support...