Support Officer

7 days ago


Cardiff, Cardiff, United Kingdom Cardiff Council Full time

About The Service

An exciting opportunity has arisen for a committed individual, with excellent customer services skills, to join the Parking Services team within the Civil Parking Enforcement Service.


The Civil Parking Enforcement service undertakes parking enforcement across Cardiff, in line with the Council's powers under The Traffic Management Act 2004.

Penalty Charge Notices are issued to vehicles that are found to be in breach of this Act and the Parking Services team ensure that all Notices are processed correctly and in accordance with legislation.


About the job


You will be preparing the associated correspondence and responsible for the progression of all activities associated with the processing of Penalty Charge Notices (PCNs), through to debt recovery and the engagement of Enforcement Agents, in accordance with Legislation and Policy.


You will assist with the efficient provision of administrative support within the Civil Parking Enforcement Parking Services Team including processing Blue Badges and Resident Parking Permits.


You will, when required, provide support to the Civil Enforcement Officers & Moving Traffic Offences team to ensure the delivery of a high quality and effective service that meets the requirements of customers and the Council.


What We Are Looking For From You

You must be able to make uniformed decisions and be able to analyse documents accurately, and you must be able to always remain impartial.


You must have experience of communicating decisions and communicating clearly and concisely with customers and colleagues in a fair and reasonable manner, both verbally and in writing.

You must be a team player and an experienced IT user. You must have experience of communicating with customers over the phone on contentious issues and/or complex queries.

Additional information
This post is a permanent, full-time post, with hybrid working available. However, a minimum of 2 office days per week will be required.

The interview for this position will be held in person, in County Hall, Cardiff.

This post is available for post share.

  • Application Guidance
  • Behavioural Competency Framework

Additional Information:

  • Employee Charter
  • Recruitment of Ex-Offenders
  • Privacy Notice

Job Reference:
PLA00382
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