IT Technical Support Officer

1 month ago


Guildford, United Kingdom DG Partnership Ltd Full time

**IT Technical Support Officer (1st Level) - £22,000 + Benefits - Guildford, Surrey (GU1 4AR)**

**The Role
Do you want to join a company that offers unlimited opportunities for personal and professional growth? Are you a sharp-minded, go-getter looking to advance your career in an exciting field? If so, we have the perfect role for you

Dolphin IT Solutions Ltd. Is looking to recruit a new member to our helpdesk support team. The role will be for an IT Technical Support Officer who will be tasked with offering 1st line support for our growing list of support clients.

**Key Responsibilities:
The key responsibilities of an IT Technical Support Officer include, but are not limited to:

- Keep computer systems running smoothly and ensure users get the maximum benefit from them.
- Monitor and maintain computer systems and networks.
- Talk clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Provide support, including procedural documentation and relevant reports.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Set up new users' accounts and profiles and deal with password issues.
- Respond within agreed time limits to call-outs.
- Work continuously on a task until completion (or referral to third parties, if appropriate).

**The Company
Dolphin IT Solutions is a small digital consultancy that helps businesses of all sizes across many sectors. Our services and expertise has remained quite consistent over the last eight years in terms of what we offer. We are very much focused on the Microsoftplatform with Microsoft 365, SharePoint, Azure, as well as the WEBCON BPS low code solution platform.

**The Benefits
- Remote working policy - You will be expected to be in the office initially, however upon the completion of your probation a partial work from home arrangement can be discussed.
- Holiday - 20 days annual + public (increases with years of service).
- Sick pay - 5 paid days per year.
- Pension contributions.
- Training and certification - Supported costs for self-training and work time allowance, (to be prior agreed).

**The Person
The key skills and qualities of an IT Technical Support Officer are:

- Completed full secondary education.
- Tertiary level education.
- Other skills and experience gained from previous employment in a similar role.
- Good personable skills and an excellent communicator.
- Good timekeeper and able to prioritise tasks efficiently.
- Good team player and able to work well unsupervised.
- A strong focus on quality assurance.
- Flexible and adaptable to change.



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