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Technical Support Adminstrator
4 months ago
We operate a range of technical services supporting the work all our services do across Guildford. An opportunity has arisen to work with the Technical Support and Improvement Team to help deliver these services.
We are looking for a forward-thinking individual with a passion for delivering excellent customer service and who has a “can do” attitude.
Appointment Type Permanent Position Full Time/Part Time Full-time Job Category Operations & Service Delivery Hours 37 hours per week, 8am to 4.30pm Location Woking Road Depot, Woking Road, Guildford GU1 1QE Salary Min Grade 2 - £26,633 Salary Max Grade 2 - £28,724 DBS Security Clearance Level Required Basic (if access to either GCSX or Open Revenues) Closing Date 10/06/2024 Ref No 10750 Job Profile
We're looking for someone with good communication and customer management skills with operational service delivery experience. They should have an understanding of waste management and an awareness of equality and diversity and how it may impact on a customers ability to access information and services. They should also hold a minimum of GCSE Maths and English (Grade A-C) or equivalent.
This role will cover a range of tasks including
- Responding to customer queries
- Checking crew jobs and entering relevant details onto our Salesforce based systems
- Identifying customer requirements and administering contracts
- Supporting supervisors with training records and other related administration
- Processing invoices and sales orders using our Business World finance system
- Providing general administrative support to a range of services including Fleets, Operations and Street Cleaning.
It's an exciting opportunity to support the delivery of critical council services.
About Guildford
Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities. All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.
We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.
We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.