Physiotherapy / Munro Unit Receptionist

7 months ago


Chichester, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

Greet all patients and carers presenting at the Munro Unit in a friendly, professional and courteous timely manner, answer phone effectively and make phone calls to patients etc, ensuring verbal messages are communicated accurately, respecting confidentiality at all timesEnsure timely and effective communication with the clinical staff and other staff members.Communicate effectively with patients especially those who have significant barriers to understanding such as cognitive, visual and hearing impairment.Communicate information in an easy to understand form to patients, carers and others in a tactful and sensitive manner.Ensure timely and effective communication with clinical and other staff members on all professional matters.Liaise with all staff to ensure a smooth general administration servicecommunicate effectively with telephone enquiries from patients, relatives, wards, GPs, practice nurses, Consultants, other health care providers and other professionals, taking appropriate action, recording messages clearly and with accuracy



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