Day Surgery Receptionist

5 months ago

Chichester, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

Provide comprehensive and effective administrative support to the Day Surgery Department; troubleshooting and problem solving as required; provide admin support to the ophthalmic theatres to help ensure an efficient implementation of patient pathways and post-operative appointment arrangement; participate in other administrative activities within the department as appropriate such as stock takes, and data correction; the post requires a self-motivated individual able to work as part of a team.

Your main duties include, but aren't limited to, being the first port of call for all patients who come to the unit for a procedure. This will involve checking them in, making sure they are comfortable, and answering any questions they may have regarding their visit. You will be tasked with maintaining the front of house area, creating a welcoming environment, while also dealing with any issues that arrive on your desk from different areas of the unit. These will include, but not be limited to, booking follow-on eye appointments for patients, receiving patient notes, building patient packs for the ophthalmic theatre, and general staff queries. The role is fluid and will likely not be the same from one day to the next.

You will become a part of a 3 person team in a warm and welcoming environment. You will have tasks to complete as part of a team, but there will be other tasks to complete independently of others. We are a patient facing area so there is a need for cleanliness and professionalism, but we also encourage people to be themselves.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Main

**Responsibilities**:
Communication

To greet patients in an efficient and friendly manner

To send out follow-up appointments for those unable to be booked at the time of admission, as applicable

Liaise with the appropriate consultants secretary and/or outpatient clinics if unable to book a follow-up appointment

Notify appropriate nursing staff in advance of any problems, whilst still seeking to rectify them yourself

Deal with telephone calls in a competent and friendly manner

Attend departmental meeting as arranged

Participate in the training and induction of new staff

Assist with investigations into complaints

Support the nursing staff by collating routine paperwork required for patient admission

Proactively manage any problems and inform relevant parties of the issues and the actions needed/taken

Service Delivery and Improvement

To book patients into PAS and check current details on the system are accurate

To provide a comprehensive list of all daily cancelled operations to your line manager

To arrange post-operative follow-up appointments, when requested by nursing staff, for patients being treated in the Day Surgery Department

Record notes into, and out of, the department using the patient tracking system

Follow medical records procedures regarding patient paperwork and hospital identification numbers

Ensure all appropriate patients case notes are available in the department at least 48 hours prior to the admission date

Source and collect patient case notes required at short notice

Print theatre lists as required by the Day Surgery Department

Ensure the Day Surgery Unit ward profile on PAS in kept correct and up to date

Discharge/transfer patients as required

Other reasonable duties pertaining to the smooth running of the department

People Management and Development

Be able to make adjustments to patient details as required, in line with Trust policy

T

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