Neighbourhood Officer

**Full Time - 37½ hours per week (Monday to Friday)**

We have an opportunity for a Neighbourhood Officer to join us on a full time, permanent basis to work as part of a customer focused, collaborative team responsible for the management of the Saffron’s estates, including investigating breaches of tenancy, ensuring that anti-social behaviour is addressed by working in collaboration with external partners, regularly monitoring the Trust’s estates to ensure areas are safe, clean and well maintained.

**Key responsibilities include**:

- To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust’s policies and procedures.
- To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with.
- To attend court to represent the Trust and provide witness statements as required
- Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects
- Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and ‘end of tenancy’ liaison.

Please see the full list of responsibilities on the Role Profile attached.
- Full, current, valid driving licence.
- Experience of working within Housing or a similar customer focused organisation.
- An understanding of the importance of confidentiality and data protection of business information.
- Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.
- Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision.
- Possess a high level of accuracy and attention to detail when recording information.