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Sales Support Administrator

1 month ago

Fareham, United Kingdom Orchard Recruiting Limited Full time

We are looking to recruit an experienced and professional Sales Support Administrator for one of our clients in Fareham. The purpose of the role is to successfully secure and process orders over the telephone. This is a great opportunity for someone who enjoys working within a very busy and friendly team environment.

Working hours are 9 hours each day, which includes an hour’s unpaid lunch break, on varying shift patterns between 7.00 am to 6.00 pm Monday to Friday, and Saturday mornings from 8.00 am to 12.00 pm on a rota basis (usually one in nine).

**Responsibilities**:

- Providing a high level of customer service over the telephone
- Securing an order by converting a call into a confirmed order
- Upselling products/services wherever practicably possible
- Processing orders and bookings
- Taking payment details and processing the payment
- Dealing with customer enquiries and queries
- Various general office administration duties
- Supporting other members of the team.
- Excellent telephone manner - remaining friendly, polite, and professional at all times.
- Great communication, interpersonal, and IT skills.
- Very good attention to detail to ensure accuracy of information, eg correct address, post code, contact name, contact numbers, and location details.
- Very good sales experience with knowledge and understanding of the sales process and upselling.
- Good organisation skills, with the ability to use own initiative.
- Hardworking and conscientious.
- Positive, motivated, and pro-active.
- Reliable, flexible, and adaptable.
- Ability to remain calm and patient when under pressure.
- Ability to work within a busy and fast-paced customer focused sales environment.

**Reward**:
Starting Salary £27,000 pa, increasing to £28,113 pa after the completion of a successful 6 month probation period
- 25 days holiday which increases to 27 after 5 years service, and 30 after 10 years service

**Company Benefits**:

- Workplace pension scheme
- Death in Service Life Cover after 1 year’s service
- Free uniform
- Free parking

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00 per year

**Benefits**:

- Free parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Fareham, Hampshire (required)

Ability to Relocate:

- Fareham, Hampshire: Relocate before starting work (required)

Work Location: In person

Reference ID: FALO

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