Receptionist

2 weeks ago

Fort William, United Kingdom Highland holidays Full time

We are looking for an enthusiastic and friendly receptionist to join our team at Ben Nevis Holiday Park. As a receptionist, you will be the first point of contact for our guests, and you will play a key role in providing excellent customer service.

**Responsibilities**:

- Greet guests in a friendly and professional manner
- Check guests in and out of the park, and provide them with information about the park's facilities and amenities
- Handle cash and card transactions accurately
- Make reservations and manage the park's booking system
- Respond to guest complaints and resolve issues in a timely manner
- Maintain a clean and organized reception area
- Assist with administrative tasks, such as filing, data entry, and photocopying
- Collaborate with other departments to ensure smooth operations

**Requirements**:

- Previous experience working in a customer service role, ideally in a receptionist or front desk position
- Excellent communication and interpersonal skills
- Friendly and approachable demeanor
- Strong attention to detail and ability to multitask
- Ability to work well in a team environment
- Flexibility to work weekends and evenings as needed
- Knowledge of the local area and tourism industry is a plus

**Salary**: From £11.50 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift

Ability to commute/relocate:

- Fort William: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Reception

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