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Receptionist

4 months ago

Fort William, United Kingdom Caledonian Hotel Fort William Full time

**Job Ref**:BES4944

**Branch**:Caledonian Hotel Fort William

**Location**:Caledonian Hotel, Fort William

**Salary/Benefits**:Salary dependent on experience

**Contract type**:Casual

**Hours**:Full Time

**Posted date**:13/02/2024

**Closing date**:15/03/2024

**Who are we?**

Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

**Join our exceptional team**

We are currently looking for exceptional people to join our team and have a great opportunity for a **Receptionist**

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

**Key Responsibilities of the role**:

- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.

**Requirements of the role**:

- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system - we use Opera.

**What do we offer?**
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty

**More about us**:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.

Boasting stunning views of Loch Linnhe, and a premium location just two miles from Fort William, the Caledonian Hotel is your perfect base for discovering the Scottish Highlands. Enjoy the incredible landscapes of Glencoe and the Western Isles as you explore historic sites and the world-famous Highlands hospitality.

After a day exploring the magical mountains and lochs, you’ll be able to settle into the hotel’s comfortable lounge. Here there’s a regular programme of entertainment, including musicians and comedians with a Scottish Highland flavour.

Make sure you allow plenty of time to explore the Fort William area. Take a trip back in time on the Jacobite Steam Train. Learn more about Bonnie Prince Charlie at the West Highland Museum, or walk up to the Steall Falls, one of Scotland’s highest waterfalls, where you’ll enjoy incredibly rewarding views after your vigorous walk.

The Caledonian Hotel offers a range of suites, including single, double, twin and family rooms. Some rooms also offer beautiful views over the surrounding lakes. All rooms are fully equipped with everything guests need for a relaxing stay. Room facilities include an en-suite bathroom, hairdryer, linen, tea and coffee maker, a TV and a telephone.

There is also an on-site restaurant at the Caledonian Hotel, so you won’t need to travel far to enjoy local cuisine. The restaurant is famed for its traditional fare, but you’ll also find all the old favourites on the menu here. As well as the restaurant, the hotel offers a bar and snack bar where weary travellers can refuel.