Customer Satisfaction Advisor

5 months ago


Mansfield, United Kingdom Westville Full time

Customer satisfaction advisor

Westville, is an award-winning specialist contractor, with over 35 years’ experience in delivering energy saving improvements. We are at the forefront of saving people energy in their homes and are regarded as a leader in our field for quality and service.

There is an opportunity to join our award-winning team in the position of customer satisfaction advisor.

We are passionate about our people and aim to invest time and support with all our team members. All new starters will have a quality induction as they join the Westville family.

We are looking for an individual who has experience in a customer service role, with a passion for helping to deliver excellent solutions.

**Responsibilities and duties**:

- Forward the enquiries/complaints to the relevant internal teams from Operations department, site managers to subcontractors.
- Follow up complaints/enquiries with the correct information and proposed resolution.
- Support our deployment teams with customer inductions and job scheduling.
- Prepare and send letters informing customers of various services to be booked.
- Send Customer handover packs when insulation work is completed and keep a thorough record of each pack sent.
- Call customers for feedback regarding the services we provided.
- Additional support to other team members with various tasks

**Requirements**:

- Proficiency in English
- Strong communication skills to effectively engage with clients
- Skilful in data entry for maintaining accurate client information
- Multilingual capabilities are advantageous for diverse client interactions

Join our team as a Customer Satisfaction Advisor and embark on a rewarding career where your multilingual skills and customer service expertise will make a difference

Pay: From £26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: 02



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