Service Advisor

7 months ago

Mansfield, United Kingdom Rainworth Skoda Mansfield Full time

**Rainworth SKODA, Mansfield - Service Advisor**
- Ready for an exciting career? With an award-winning employer?_

We have a fantastic opportunity for the right individual to develop a career with our award winning Skoda Dealership in Mansfield where our foremost objective is to deliver excellent customer satisfaction. We're a family owned business and you'll always be treated as an individual not a number.

We are currently re-structuring our business and are now offering an exciting opportunity to join our after sales team as a **Service Advisor**.

**Role Responsibilities**:

- Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
- Talk and listen to customers to build rapport and understand their service/repair requirements.
- Use a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
- Provide accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
- Schedule work to meet customer requirements, considering workshop utilisation targets, job complexity and parts availability.
- Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
- Work with colleagues and other teams across the Dealership to provide a seamless service to customers.
- Ensure opportunities for sales by other teams are followed up by the most appropriate specialist.

**What you’ll bring to the role**:

- A proven high level of customer service skills, and enjoyment in working with people.
- Previous experience of working in customer service in an automotive setting
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- A "Can Do" attitude

**✨In return**:

- Full-time, permanent position
- Car Benefit Scheme (after successful completion of probation period)
- Comprehensive training provided
- 21 days holiday (+ Bank Holidays)
- Company pension scheme (after qualifying period)
- Staff discount scheme
- Competitive Salary
- Company events

**Job Types**: Full-time, Permanent

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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