Therapy Coordinator

ManageMinds is on a mission to make therapy accessible, affordable and effective. We currently have an exciting opportunity for a Therapy Coordinator to join our growing business.

**About the job**:
Over the next couple of years, ManageMinds aims to become the leading online therapy provider in the UK. You will play a key role in this process, being responsible for tasks including:

- Establishing each client’s needs and providing them with the information they require
- Building relationships with prospective clients to promote our services and working proactively to generate leads for the business
- Matching clients with a suitable therapist and providing admin support and advice to them throughout their therapy journey
- Coordinating and implementing therapy sessions and programmes
- Liaising between clients, therapists and other departments within the business to ensure all services are running smoothly and efficiently
- Ensuring effective and accurate communications, reporting, monitoring and record-keeping across our CRM system
- Is an enthusiastic, highly organised individual who thrives in a busy environment
- Has exceptional customer service skills and enjoys building relationships with clients
- Is technology-literate and can master new computer systems with ease
- Is a team player with the confidence and social skills needed to work well with others
- Gets stuck in and applies themselves to a variety of tasks to help the business succeed
- Can deal with sensitive topics in a kind yet professional manner
- Is passionate about improving the lives of people living with mental health conditions

**Requirements**:

- Experience in a similar role providing administrative support and working across various teams
- Excellent communication and interpersonal skills
- A working knowledge of CRM software systems- Must be residing and legally able to work in the UK
- Experience of working in the mental health sector is preferred but not mandatory

**What we can offer you***:

- The opportunity to expand your skills and gain valuable experience while playing an integral role in an exciting start-up
- Flexible hybrid working options
- Generous holiday allowance
- Access to state-of-the-art, modern office space
- Discounted therapy
- All employees are gifted a premium massage gun
- A job where you’re making a real difference