Collections and Handover Agent
2 months ago
**Overview**:
**Reference**
BRCHA0823
**Salary**
£24,000 - £24,000/annum
**Job Location**:
- United Kingdom - England - South West England - Bristol
**Job Type**
Permanent
**Posted**
10 August 2023
**_Carbase: Collections and Handover Agent Wanted:_**
**_ Salary_**_: £24,000 p/a_
**_ Contract: _**_Full-time and Permanent. 5 days a week: 3 weekdays and both Saturday and Sunday._
**Carbase **is a family owned business that's grown in the last 20 years into the largest independent dealership in the South West.
Our philosophy is to treat others as we would like to be treated, and we need people who understand the importance of trust, transparency and fairness in customer service to join our team.
Working closely with our experienced executives you’ll handover the vehicle at the end of our sales process, helping organise paperwork and complete the customers’ journey with us.
If you’re looking for a great start in the motor trade, learning from the best, or just a customer service role where you’re valued, then look no further.
**About the role**:
- Delivering a reliable and high quality of service for every customer.
- Working with our sales teams to ensure customer collection appointments are well managed.
- Checking ‘boxes’ for handover by ensuring all documentation is present, correct and with the vehicle.
- Identifying any issues and ensuring they are flagged to the right team asap.
- Setting up documents and data checking.
- General administration work associated with pre-delivery inspection, handover, and dispatch of vehicles
**About you**:
- Good standard of English and Maths: GCSE Level C and above, or Numeracy and Literacy Level 2 on the NQF or equivalent
- **Full UK Driving Licence - essential**:
- Good interpersonal skills
- Good communication skills, both verbal and written
- Able to work on own initiative
- Ability to prioritise workloads utilising all resources to ensure that objectives are met
- Must be willing to adopt a hands-on approach and assist others when required
- Good IT skills including MS Excel, Word, Outlook
**Benefits of working with us**:
- **Great annual leave**: 31 days including bank holidays increasing to 35 over 5 years
- **'Refer a Friend/Family' scheme **with a £500 reward
- **Development & progression opportunities**:
- Contribution based **pension scheme**:
- **Health & Wellbeing support** through 'Ben'
- **Discounts **on in-house car purchases & servicing
- Eyecare **voucher scheme**:
- **Cycle to work **Scheme
- High Street and holiday **voucher club**
**Contact information**:
Sam Carr
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