Workshop Controller

3 days ago

Sheffield, United Kingdom JCT600 Full time

**Workshop Controller**

**Job summary**:
As a Workshop Controller working for our Volkswagen dealership in Sheffield, you will ensure that all customer requests are planned for in advance to ensure and efficient flow of work is carried out in a timely manner. This requires continuous communication between the workshop and Front of House team to deliver the highest level of service to our customers.

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive

**Key Responsibilities**:

- Utilising the resources in the workshop to achieve budgeted financial and operational objectives without compromising the quality of the work produced and whilst ensuring the highest level of customer experience.
- Conducting team meetings and reviews, setting clear objectives and expectations.
- Leading, coaching and developing the team to elevate their performance and behaviours whilst delivering results.
- Ensuring appropriate resource management to deliver the highest level of customer experience.
- Managing the workflow through the workshop to achieve the highest levels of productivity, efficiency and utilisation.
- Maintain Health and Safety standards to ensure a clean and safe working environment in the workshop.
- Achieving 100% of the budgeted financial and operational objectives from JCT600 and the Brand whilst efficiently managing expenses.
- Driving and maintaining a team culture of high performance and excellence

**Qualifications**:

- Experience working within in a main-dealer workshop with a good understanding of the technical requirements needed to manage a team of technicians to deliver high standards of workmanship.
- A good working knowledge of DVSA regulations and manufacturer’s warranty procedures.
- An NVQ Level 3 in Motor Vehicle Maintenance and Repair would be advantageous but not essential.
- Proven experience in leading and managing successful teams to achieve results is desirable.
- Excellent organisational skills with a logical and methodical approach.
- Ability to communicate technical issues to non-technical staff and customers.
- Strong communication, interpersonal and influencing skills.
- A valid driving licence which is free from excessive penalties.

JCT600 delivers courses designed to develop the skills required to become a strong workshop controller/manager as well as manufacturer courses which are both on-line and within their dedicated training facilities

**Why join JCT600 and what is in it for you?**

As part of our ambition to be best place to work, we offer:

- Highly competitive salary dependent upon experience.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- Flexible working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

**Our Ambition**:
It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.

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