Customer Service Executive

**Job Purpose**:

- To provide an exceptional customer experience at every touch point with the customer. Focused on maintaining and improving service level for the QTech customer base.

**Responsibilities**:

- Resolving customer service issues with customers
- Initial troubleshooting of technical issues based on scripted procedures, escalating to technical when required
- Upselling on incoming orders and some quoting on incoming inquiries.
- Other administrative tasks as required on day to day basis, including invoicing of orders

**Skills & Competencies**:

- Phone skills: conversational and a clear communicator.
- Ability to empathize.
- Problem solver.
- Organized.
- Positive attitude: A can-do attitude, willing to learn, and able to handle surprises.
- Customer focused.
- Creative: The ability to use imagination and new ideas to produce solutions.
- Commercially aware: The ability to use business acumen from experience or learning in a day-to-day work situation.
- Enthusiasm: Can demonstrate enthusiasm in their work, in the brand, and in the product ranges. Understands the importance of fun and has a positive ‘can-do’ attitude.
- Flexibility: Prepared to work in a changing environment and understands the need to offer flexibility at times of pressure.
- Accurate: Excellent administration skills, quality-driven, and clear attention to detail.
- Articulate: Able to communicate clearly and in a professional manner in order to achieve results and support colleagues and clients.
- Self-Motivated: Self-driven and able to work effectively without supervision.
- Teamwork & Collaboration: A good team player who understands the need to work together and support other colleagues.
- Mission & Values: Demonstrates the Company's values in behavior. Works toward the company mission.

**About Aristospray Limited**

From small beginnings in 1998 Aristospray have steadily grown to become the number one supplier of choice for both airless and HVLP paint spraying systems and consumables to an ever-increasing number of dealers and on-line businesses throughout UK, Ireland, Europe and many other parts of the globe. Included in this are multi-national coating manufacturers who, along with other dealers market the two Aristospray brands through their trade decorator stores.

Not only do these two brands complement each other well - they are both unique.

QTech is an exclusive Aristospray brand. This range of airless sprayers and HVLP turbines draw on extensive customer driven design and combine it with the best global manufacturing quality to create a simple, easily understood yet comprehensive range of products for the professional trade’s person at an affordable price point.

Aristospray Limited

1A Quillyburn Business Park

Banbridge Road

Dromore

Co Down

BT25 1BY

**About Aristospray Limited**: