Sales Support Coordinator

7 months ago

Leeds, United Kingdom RELX Full time

LexisNexis Enterprise Solutions is the software solutions arm of LexisNexis UK, which is part of Reed Elsevier, the FTSE 100 global information and publishing company. LexisNexis Enterprise Solutions is a leading provider of software platforms to the legal, accountancy, public sector and private equity sectors. We provide the most comprehensive set of solutions including case management, business process management, business intelligence, customer relationship management; and enterprise resource planning.

Background

The Sales Support Coordinator plays a critical role within our Sales & Marketing organization. They are the bridge between the front and back offices which, when working efficiently, allow for smooth transactions, provide an excellent customer experience (both internally and externally), while always ensuring revenue opportunities are maximized and selling time is optimized.

Whilst the more reactive work of the role is often cascaded down from more senior levels, this role is typically responsible for identifying, planning and organizing their own work in order to achieve agreed team and role objectives, and to meet set KPIs. Effective team working is essential and the role requires flexibility, a can-do attitude and a proactive approach to tasks.

Summary of Responsibilities:
This role is responsible for providing operational and administrative support to the sales team. It will also be client orientated and responsible for the assembly of proposal and order documentation.

Key Results Areas- Ownership, maintenance, and continual improvement of sales processes- Building professional partnerships with clients, sales team and project management team- Working with the Sales Leadership Team to encourage best practice behaviours within the sales team- Formulation of sales correspondence, to include, but not limited to proposals, tender responses, quotations, orders and contracts.- Managing the sales contracting process with the Sales Team, In House Legal Counsel and where appropriate directly with Customers- Responsible for the completion of Customer information requests through liaison with representatives throughout the RELX Group, including supplier questionnaires- Process new sales orders and ensure Product Library is maintained to reflect changes in the business- Responsible for managing and maintaining Sales Collateral via online repositories, which will include sales documentation, training manuals etc- Managing customer information including licencing, key contacts & data gathering/cleansing- Managing all customer queries efficiently and with the aim of optimising customer satisfaction- Managing sales leads, including opportunity qualification and information capturing- Preparing sales and marketing data for consumption in reporting purposes- Leading the approval process for bespoke software and professional services sales opportunities- Managing ad hoc contract related projects through liaison with the In House Legal Counsel to ensure compliance with new legislation, for example GDPR- Responsible for ordering Third Party Products- Purchase Order Processing- Client Licensing- Maintaining the marketing event diary- Monitor and maintain data quality within the marketing database in compliance with both legal and practice obligations.

Skills and Experience Required
- Understanding and knowledge of the sale process and client relationships
- Experienced background in an office support role, with preferably exposure to a Sales Team and/or Finance Team
- Strong programme management skills to work cross-functionally, and simultaneously handling multiple projects with internal and external resources
- Experience of using: nMicrosoft Outlook, Inc. Calendar management, Microsoft Excel, Microsoft Word, Microsoft Teams
- Strong communication written and verbal

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:

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