Senior Product Specialist

5 months ago

Edinburgh, United Kingdom Wood Mackenzie Full time

Company Description

Wood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making.

Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector teams are located around the world and deliver a variety of projects based on our assessment and valuation of thousands of individual assets, companies, and economic indicators such as market supply, demand, and price trends.

We have over 1,900 employees in 30 locations, serving customers in nearly 80 countries. Together, we inspire and innovate the markets we serve - providing invaluable intelligence to help our customers overcome the toughest challenges, and make strategic decisions that will, ultimately, accelerate the world’s transition to a more sustainable future.

**Wood Mackenzie brand video**

**Job Description**:
The role of the Product Specialist is to support the growth in sales (upsell, cross sell, retention & new business development) through understanding clients' workflows and providing a comprehensive bespoke training to ensure that clients extract highest value from Wood Mackenzie's research via increase in both number of users and their usage.

Working as part of the Customer Organisation within the overall Sales function, the Product Specialist will work across the Customer Organisation and across other teams including Sales, Research, Data, Product and Marketing to deliver a consistent client message. The role will involve travel within the EMEA region.

**Main Responsibilities**
- Engage directly with clients via training sessions and other activities to increase users, usage and support cross sell, upsell, retention and new business development
- Build and maintain a strong network of relationships with key contacts across our user base to understand their roles and workflows
- Demonstrate excellence in analyzing client needs, and creating tailored workflow solutions that maximize the value of Wood Mackenzie content to clients
- Engage in commercially-focused client discussions to influence product, service and overall Wood Mackenzie business development
- Show quantitative and qualitative measures of engagement and training effectiveness, both from a client and commercial perspective
- Collaborate with Sales, Marketing, Research and Consulting teams to ensure consistent best-in-class servicing of our clients
- Ensure a timely and comprehensive response to client needs
- Demonstrate resourcefulness and creative approaches to increasing client engagement
- Record and share all activities, information and materials with colleagues
- Maintain a thorough working knowledge of Wood Mackenzie research offerings
- Develop a reasonable knowledge of energy, metals and mining, chemicals and other commodities including the companies active in those industries

**Qualifications**:

- Have experience in a Product Specialist / Customer Success role within a B2B sales, data analytics or SaaS based solutions organisation
- Have experience of developing a deep understanding of customer workflows and needs
- Have experience of Customer Success Platforms, Strikedeck in particular, will be an advantage
- Have a proven track record in collaborating with different internal teams in order to achieve commercial success
- Be passionate about delivering high quality service to customers and have a genuine interest in developing and growing themselves
- Have an intellectual curiosity and aptitude towards the growing fields of data and data analytics and how these tools help clients solve business critical issues.
- Show effective organizational and planning skills with the ability to manage own workload effectively
- Have strong presentation, public speaking, communication and training skills
- Be highly self-motivated
- Gain extra points if you have experience in oil & gas, energy, or natural resources

**Expectations**
- Customer focused
- Building and maintaining relationships
- Assertive and influential
- Communication
- Collaboration
- Determined and resilient
- Presenting

While this is expected to be a full-time role, part-time or flexible working arrangements will be considered.

Due to the global nature of the team, a degree of flexible working will be required to accommodate different time zones.

Additional Information

Wood Mackenzie is a place where we are committed to supporting our people to grow and thrive. We value different perspectives and aspire to create an inclusive environment which encourages diversity and fosters a sense of belonging.

Wood Mackenzie values everyone’s contribution and helps them reach their full potential while sustaining an organisational culture of health and well-being.

Our core values are:

- Inclusive - we succeed together
- Trusting - we choose to trust each other
- Customer committed - we put customers at t

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