Customer Service
5 months ago
The Operations department are on the look out for a Customer Service & Logistics Coordinator to join the team at Spectrum Brands, the company behind market-leading brands such as Russell Hobbs, Remington, George Foreman, IAMS, Tetra and Good Boy.
We service an array of customers across UK & Europe, including Argos, Amazon, John Lewis, Pets At Home and Boots and supply all of the top grocery chains, major ecommerce players all well as all the major high street customers.
**The Role**
Our Customer Service & Logistics Coordinator is the primary operational contact for our customers and is responsible for delivering the best possible service in terms of product availability, on time delivery and service experience. Working closely together with the Planning team and Sales team to make sure that we’re able to deliver every order that’s being placed on time, in full and without any disruptions.
You will gain a clear understanding of your customer requirements and ensure that all departments and systems are updated/maintained so we can deliver to customer requirements and time frames.
You will be responsible for making sure we receive the orders, correctly entering them into SAP, solving any issues that come up with the order (e.g. pricing, availability, timing, etc). Arranging delivery slots with our customer, coordinating between our dsitribution centre, the haulier and resolving any subsequent issues.
**About you**
What we’re looking for is someone with a positive and pro-active attitude, who works as a team player and has experience with order processing and delivery / haulage processes.
As logistics are more and more IT focused, a good working knowledge of MS Excel will be required. You will have strong functional capability, able to learn new systems and tools quickly and have strong attention to detail. Any experience within the FMCG industry would be highly advantageous, along with SAP and knowledge of export requirements.
Strong communication skills are a key requirement for the role as you will be in daily contact with our customers as well as internal stakeholders.
**Benefits**
- 25 days holiday + Bank holidays, with option to buy additional 5
- Company Pension - up to 9% matched employer contribution
- Annual bonus scheme
- Life Assurance
- Health care plan
- Colleague discount
**Job Types**: Permanent, Full-time
**Salary**: £21,150.00 per year
**Benefits**:
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in Manchester
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