Senior Complaints

4 months ago

Enfield, United Kingdom Enfield Council Full time

**Complaints and Information Team**

Senior Complaints & Access to Information Officer

**Salary**: PO2 £44,019 - £47,040

Up to 6 Month secondment / Fixed Term ( Maternity Cover)

No. of roles: 1

An opportunity has arisen for motivated, confident and organised individuals to join our team and oversee the Council’s complaints for the People department, as well as completing internal reviews for Freedom of Information requests and line managing team members.

The role includes managing the department’s caseload through liaising with key officers within People services to ensure timely responses and data received. They will communicate with a wide range of stakeholders including customers, Elected Members and internal staff at all levels of the organisation. They will also be responsible for quality assuring responses and providing support to services on compliance with Freedom of Information Act, as well as line managing at least one Complaints Co-ordinator.

The successful applicant will have:

- A strong customer service and community focus with experience of working in a customer facing environment
- Excellent team, communication and stakeholder management skills with the ability to influence and build relationships
- A good command and standard of written and spoken English
- Good organisational skills to ensure compliance with deadlines and standards

The role is under our ‘flexible worker’ status, allowing for 3 days working from home and 2 days in the office at the Civic Centre in Enfield Town

If you can meet challenging deadlines, deliver a high-quality service & develop excellent working relationships we would like to hear from you.

Contact Details

**Interviews will be held week commencing 20th May 24**

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click **here **to find out more.**.**

**Why it's great to work for Enfield Council**:

- An excellent pension through the **Local Government Pension Scheme** (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month paid sabbatical for Children’s Social Workers

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