Production Assistant

4 weeks ago

London, United Kingdom D&AD Full time

**Job Title**: Production Assistant (D&AD Awards)
**Reports to**: Operations Manager
**Role**:Full time, Fixed-term contract: February-May 2024
**Deadline**: 15 December
**Interviews**: January 2024
**Location**: Hybrid working (two-four fixed days in the London E2 office a week)
**Salary**: £23,000 per annum
**Hours**: Monday - Friday (9:00am-5:00pm)
Flexibility will be required when working to deadlines and Judging period 17th
- 22st May 2024 on-site at County Hall for D&AD Awards Judging and Southbank Centre for D&AD Festival and Ceremony. Flexibility is also needed while working in the office.

**About D&AD**
Founded in 1962, D&AD is an organisation that is all about the pursuit of creative excellence within advertising and design - inspiring it, celebrating it and enabling it. A fundamental way of us achieving this is through our world class learning programmes which up skill the current and future workforce. Whilst our remit focuses on the advertising and design industry there is a broader goal, to demonstrate the positive impact that creativity can have across education, the economy and within society.

**Purpose of the Job**
The D&AD Awards gather the world's best creative work from across the commercial design, advertising, production and craft disciplines to be judged on more than 260 global creative leaders, practitioners and innovators.

We’re looking for an ambitious Production Assistant to join our Awards team, it’ll be your job to help support the administration and delivery of the D&AD Awards and make sure each piece of work submitted by our entrants is of the right standard and requirements to be judged.

**Key Responsibilities**

**Customer Enquiries**
Deal confidently and efficiently with incoming and outcoming entry queries
Provide a high level of customer service to entrants
Use the D&AD query database to log and resolve all queries
Ability to work with entrants, find out their needs and objectives and offer support on
entry

**Cataloguing**
Use the D&AD logging system to record and check entry data
Process and file physical/digital entries
Sort and open packages
Quality check moving image, stills and web/app entries
Edit awards entry media where necessary
Identify and resolve problems with entries, contacting the entrant where necessary
Liaise with operations team and management to resolve complex problem
If necessary support other Production Assistants across the Professional or New
Blood Awards during busy periods.

**Online Judging**
Ensure all the entries are processed to the right standard in time for online judging
Liasing with the judges to ensure they understand and complete the online judging
process on time
Resolve any issue that may be raised by the judges during the judging process
Keeping management informed of any problems that may arise
Ensure all communication with the judges is consistent and in line with D&AD’s tone
of voice

**Judging**
Quality control; ensure work is accurately prepared and displayed for judging
Assist with the transportation to and set up of work at judging
Support change over of jury sessions and judging rounds
Support and assist jury managers during judging sessions when required
Help resolve any problems and queries
Proofread written information if necessary

**Other Duties**
Administrative support for the D&AD Awards Ceremony and Festival.
Provide feedback to aid the review and development of all awards products.
Additional administrative tasks as required

**Key Experience and Skills**
Excellent proactive customer service both verbal and written
The ability to work both independently and cohesively as part of a team
Strong attention to detail and an ability to be flexible within all work matters
Ability to work effectively under pressure and to tight deadlines
Flexible approach to working hours, especially during judging period
Computer literacy-highly proficient in G Suite and MS Office
Working Knowledge of Adobe CC is desirable but not essential
A second language would be desirable but not essential

**Personal Qualities**
Comfortable working in a large team
You love to learn and are excited by the prospect of a diverse workload
Strong communication skills
Keen interest in design and advertising
Trustworthy and Reliable
Sense of humour

**In order to comply with the Prevention of Illegal Working, Immigration, Asylum and Nationality Act, you will need to provide appropriate documentation that proves that you are eligible to work in the UK.**

**_ Our privacy statement can be viewed on the D&AD careers page._

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