Customer Service Ambassador

4 months ago

Edinburgh, United Kingdom Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

Be the first point of contact for all Menzies customers travelling through Main Terminal. Welcome and assist customers in using check
- in or manual kiosks for check in. Assist the Baggage Office with lost luggage/ luggage repatriation. Offer guidance on next steps and airport/flight information.

Main accountabilities include:

- Welcome customers.
- Ensure customers interaction with Menzies representing our airlines is professional and positive.
- Assist and support passengers at Kiosk during Self-service check-in procedure.
- Ensuring passengers are completing all steps in order to use Bag Drop services.
- Assisting check-in agents in ascertaining if passengers may have any prohibited items in their luggage.
- Assisting passengers with enquiries regarding flight status and way finding.
- Ensuring the immediate check-in area is kept tidy.
- Advising customers of current Airport conditions such as weather, security queues and offer solutions to ease the customer journey.
- Monitor and manage customer flow through all Zones in the Terminal / common check in area.
- Maintain a presence on a Customer Service Desk to deal with Passenger enquiries.
- Maintain a safe and secure working environment at all times
- Highly developed customer service skills.
- Ability to work in a team and contribute to its success.
- To be innovative and show initiative in situations as and where needed.
- To be fully familiar with current procedures.
- Any other reasonable requests
- This role focuses on a key subsection of the duties of a Customer Service Agent. The postholder will be expected to upskill to the full duties of a Customer Service Agent as and when the Customer Service Manager identifies the opportunity/business need to do so and successful completion of that upskilling is a performance requirement of this role. (Remuneration is already consistent with the wider Customer Service Agent Role).

**Safety, Security and Compliance**

All employees have a responsibility and duty whilst at work to:

- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
- Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
- Fully understand the company health and safety policy.
- Attend training courses as may be arranged by the Company.

Engage with MORSE and follow our code principles.

You can find these detailed in our Health and Safety Manual

**Qualifications and Experience**
- Good verbal communication.
- A full 5 year work/unemployment/education history.
- Valid Passport
- Proof of National Insurance
- Proof of address
- Criminal Record Check and Airside Security Clearance

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application instructions

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