Hospitality Team Leader

3 weeks ago


London, United Kingdom AESN Limited Full time

**Key Responsibilities**:
**Team Leadership**:
Provide clear direction, guidance, and support to the hospitality team members.
Foster a cohesive and motivated team by setting performance expectations, conducting regular team meetings, and promoting a positive work culture.
Lead by example, demonstrating professionalism, empathy, and a strong commitment to exceptional guest service.

**Operational Management**:
Coordinate daily activities, assignments, and responsibilities of the hospitality team to ensure efficient and smooth operations.
Monitor guest interactions to ensure quality service delivery, addressing any issues promptly and proactively.
Oversee reservations, check-in/check-out procedures, and guest inquiries to maintain high levels of customer satisfaction.

**Guest Experience**:
Uphold and promote the organization's standards of service excellence, ensuring that guest needs and preferences are met or exceeded.
Handle escalated guest concerns or complaints, resolving issues promptly to achieve guest satisfaction.

**Training and Development**:
Identify training needs for team members and facilitate training sessions to enhance their skills and knowledge.
Provide ongoing coaching and feedback to team members, promoting their professional growth and development.

**Communication**:
Maintain clear and effective communication channels within the hospitality team as well as with other departments.
Collaborate with relevant stakeholders to share guest feedback, operational updates, and opportunities for improvement.

**Performance Evaluation**:
Conduct regular performance evaluations, recognizing strong performers and addressing areas for improvement.
Set performance goals and objectives for team members, tracking progress and providing constructive feedback.

**Qualifications and Requirements**:

- High school diploma or equivalent; bachelor's degree in hospitality management or related field is a plus.
- Proven experience in a supervisory or leadership role within the hospitality industry.
- Strong interpersonal and communication skills, with the ability to interact effectively with team members, guests, and other stakeholders.
- Demonstrated ability to handle guest complaints and difficult situations with professionalism and empathy.
- Proficiency in using hospitality management software and tools.
- Detail-oriented with excellent organizational and time management skills.
- Flexibility to work varying shifts, including weekends and holidays, as required by the operation's needs.

**Job Type**: Part-time
Part-time hours: 20-30 per week

**Salary**: £13.00-£15.00 per hour

**Benefits**:

- Flexitime

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Flexitime
- Weekend availability

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervising experience: 1 year (preferred)
- Restaurant management: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (required)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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