Customer Service Representative

2 days ago


Scunthorpe, United Kingdom British Steel Limited Full time

Are you an experienced Account Manager or Customer Service/Experience professional looking to step into a fast paced, dynamic, customer facing account management role? If so this could be the role for you

Here at British Steel we are recruiting for a Customer Service Representative to join our team here at our site in Scunthorpe, this is no ordinary customer service role and is a very exciting opportunity for a seasoned professional to take their career tothe next level

**What you need to know about the role**

As a Customer Services Representative at British Steel you will be required to develop a deep understanding of our customers’, their requirements and our business objectives. Ensuring a first class customer experience from start to finish and you will driveresults throughout the process from end to end. Experience within a fast paced environment is crucial as you will be making critical decisions and problem solving on a daily basis.

You will be responsible for executing the Customer Services Strategy for your client base to support the Sales organisation and the hub based manufacturing teams. This role has a significant impact on service relationships and the cost to serve, so beingable to balance these areas within your daily role will be key to your success.

Being a confident communicator is essential in this role and you will be experienced and comfortable engaging in levels of a customer’s organisation from the MD to the procurement, logistics and operational managers.

**What we need to know about you**

This is an exciting opportunity for applicants with a good general education and experience in a customer facing role.

You should have exceptional communication skills, both written and verbal and be able to establish and build effective relationships and customer intimacy.

Previous experience working within Account Management, Sales or high level Customer Experience/Success would also be desirable although not essential.

Negotiation skills and business acumen would be advantageous in as this is a full 360 degree customer experience role.

**What we can offer you**

We offer a comprehensive package of benefits to our people. Whatever your stage in life, you'll find a range of benefits to complement your work-life balance.The benefits you'll enjoy will include:

- Entry into our defined contribution company pension scheme
- Up to 35 days annual leave (including bank holidays)
- A comprehensive Company sick pay scheme
- A range of family friendly options and benefits
- Medical coverage and much, much more

We know our employees are our greatest asset and alongside the great benefits packages we offer, we continue to invest in their careers by providing a range of training and career progression opportunities up to and including Senior Management level.

**What you need to know about us**

Here at British Steel we are a world leader in the production of steel - producing over 2.8 million tonnes of it every year. Our steel is, and continues to be, fundamental in creating iconic, awe-inspiring structures around the world. It helps people travel,work, eat and socialise every day. More importantly it also helps keep us safe.



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