Schemes Administrator

2 weeks ago


Penrith, United Kingdom BESA Full time

**WE ARE**:
The Certification Schemes Department provides certification and registration schemes for businesses and personnel operating in the building engineering services industry. The Certification Department is responsible for compliance schemes that reside within the following Group companies, BESCA Ltd, Engineering SKILLcard Ltd and REFCOM Certification Ltd.

**WORKING WITH US***:
**ABOUT THE ROLE**:
The post holder is responsible to the Certification Manager. The purpose of this role is to provide administration support to ensure the efficient and effective administration of SKILLcard related activities and other cross scheme duties as defined by the Manager.

**Key Duties**:

- General administrative duties to be carried out to assist the daily running of the certification department - involves the use of Microsoft Office and inputting data into appropriate systems
- Co-ordination of audit activities including scheduling, client and auditor liaison
- Responding to queries by telephone from scheme applicants and members of the public, providing advice and direction as appropriate
- Month-end activities as defined in the procedure manual
- Maintaining service levels and ISO9001 quality standards

**ABOUT YOU**

**Qualification, Knowledge & Experience**:
**Skills & Abilities**
***:

- Excellent verbal, written, telephone and interpersonal skills
- Excellent organisational skills, including the ability to work to deadlines
- Excellent time management skills
- Customer focused
- Eager to learn new skills
- Ability to work as part of a team
- A respect for confidentiality


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