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Switchboard Operator

5 months ago

Manchester, United Kingdom Mitie Full time

**Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;**
- **Full time - Switchboard Operative**:

- **Monday to Friday - 40 hours per week**:

- **Salary £22,734 Per Annum**:

- **Location - Mitie, Pacific House, Atlas Business Park, Wythenshawe, M22 5PR**

**Job Overview**:

- To deliver an exceptional customer experience for all internal and external customers calling the corporate facilities ensuring that all activity delivered is of the highest standard.

**Main Duties**- To represent MITIE in a proficient, professional and personal manner at all times
- Answer all calls in a timely manner using the correct MITIE greeting
- To transfer all calls in an efficient, professional and personal manner
- Directing calls efficiently as well as effectively ensuring an exceptional memorable experience; To accurately take and forward messages as appropriate
- Establish and maintain excellent customer/client relationships with key contacts assisting with reasonable requests as necessary
- Handle complaints and difficult situations in a patient, calm and effective way
- To attend all training which is relevant to the role
- To comply with Signature standards for absence and reporting
- Work as part of a flexible team - Support the HUB function and Reception when required
- Support Emergency Evacuation procedures
- To support the management of site facilities, monitoring all standards of cleanliness and surroundings throughout the office
- Carry out basic administration tasks as required
- To support the review of procedures and processes
- Ensure that performance is compliant with agreed SLA
- Use computer as an effective communication tool, inputting data as requested into excel and word documents
- Ability to identify and escalate building maintenance issues/hazard perception
- To ensure you are immaculately dressed in uniform and adhere to Signature grooming standards
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
- To be responsible for the upkeep and cleanliness of your allocated area
- To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department

To assist in any other reasonable duties as required by your Manager

**What we are looking for**:
- Excellent communication skills and exceptional attention to detail
- Immaculate personal presentation endorsing the Signature five star image
- Proven experience and understanding of an exceptional Customer Service delivery
- Previous experience within 5* customer service role
- Proven knowledge/experience in technological workplace solutions
- Excellent time management and organisational skills
- Pro active, flexible and can-do attitude
- Ability to build positive relations with colleagues, guests and clients
- Able to work off their own initiative and with mínimal direction
- Strong team player with a commitment to support their colleagues
- Excellent written and oral communication skills.
- Exceptionally organised and skilled in multi-tasking.
- The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
- Ability to deal with multiple requests simultaneously
- Team player
- Be innovative, identifying improvements and smarter ways of working