Security Officer

7 months ago

Manchester, United Kingdom The Christie NHS Foundation Trust Full time

Responsible for providing a uniformed specialist service. Ensuring that patients, visitors, and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations. This will include communication with emergency services.

"Previous applicants need not apply"

Responsible for providing a uniformed specialist service. Ensuring that patients, visitors, and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations. This will include communication with emergency services.

Protect people and property, detecting and preventing crime including operating and controlling an access control, CCTV, and key control systems

Undertake full range of portering duties and responsibilities.

Undertake full range of Car Park duties and responsibilities.

Carry out switchboard activities outside standard hours of working i.e., when the trust main telephone switchboard will not be active Mon - Fri 2000-0600 Sat-Sun 2000-0800. Responding to routine enquiries from patients, patients’ representatives, visitors, contractors, the public and staff

Work to the site instruction

**Please note**:
A team of 4 (1 x supervisor 3 x guards) on any occasion is required, individuals will be expected to take on SOME of the roles during a shift.

Do you want to make a difference?
Applicants should be Smart, Flexible, Reliable, Decisive, show initiative in all situations and have excellent Customer Service skills

Hours - Annualised
(29 days leave plus 8 Bank holidays)

Shift Pattern as per rota either 24/7/365 12hrs day’s 12hrs nights rotating on a 5 week rolling rota
See attached 5 week rolling rota

1. Communication and relationship skills

Receive and be able to interpret and exchange routine information and documentation, particularly with tact regarding communication with patients.

Provide clear routine information (in documentation form when required), advice, instructions and training to groups using tact and persuasive skills as required, particularly where there are barriers in understanding and with tact and persuasion when dealing with patients, patients representatives, visitors, contractors related elements.

Communicate and calm violent or distressed people in a professional manner, particularly where the audience may not easily be understood because of communication difficulties (individuals may have been assaulted).

Liaise with outside agencies such as fire, police, and ambulance services.

Communicate with contractors and ensure that all contractors log in and out, during out of hours periods. Contractors may also need to be advised of trust protocols and their consequence e.g., no smoking policy.

Challenging patients, visitors and staff, where difficult circumstances prevail (e.g., smokers, abuse issues, car park incidents, non payment of car park, vagrants and unwelcome visitors)

Develop and maintain relationships, effective networks and proactive communication mechanisms with patients, visitors, contractors, staff, professional colleagues and external contacts

2. Knowledge, Training & Experience

Following training understand a range of working, controls, procedures, practices instructions and guidelines and keep up to date with changes and improvements to the controls

Knowledge of the hospital layout, associated equipment requirements with manual handling techniques and basic driving skills.

3. Analytical & Judgmental Skills

Review, interpret and appreciate information, data, and situations. This will include crime investigations, comparisons, conflicting information and consider legislation, Health Technical Memorandums (HTM’s) and NHS requirements.

Make judgments and decisions involving a range of facts or situations, which may require analysis and interpretation, including staff performance and shortages.

Carry out analyses regarding fault finding and investigate to resolves issues.

Make judgments with the ability to assess, resolve and forward enquiries and distribute results

4. Planning & Organizational Skills

Plan and organise straightforward tasks, activities, and programmes of work for individual and team, this will include crime prevention measures any maintenance requirements

Manage documentation in line with the trust policy and follow operational policies and procedures related to the storage and retention of records.

Maintain records of all related incidents and provide reports for the head of security

5. Physical Skills

The following skills detail the main day to day requirements, however, see appendix A for day-to-day tasks expected to be carried out.:

- Maintain all security, switchboard, portering, stores and car park related activities on a rota basis.
- Skills for physical restraint carried out with speed and accuracy will be paramount.
- Maintain contingency plans in the event of incidents.
- Maintain data-based record systems related

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