Executive Head Housekeeper

2 weeks ago

London, United Kingdom Pro-tem Full time

The Executive Housekeeper is responsible for the strategic goals of the Housekeeping department with the aim to deliver exceptional guest experiences, lead, motivate and develop a large team, operate by the highest standards and deliver results.

**The role**:

- To take ownership and ensure all the guest bedrooms, Public areas, Function areas and Staff areas are cleaned to the agreed standards.
- To ensure that all staff respect the privacy and security of guests and staff.
- To be confident in setting an annual budget and business plan for the department for each financial year in conjunction with the Rooms Division and Hotel Manager.
- To be confident in effectively managing the Housekeeping team, in personal & professional development training to include a Departmental induction, rotas, holidays, appraisals, disciplinary, and Health & Safety regulations.
- To improve the current onboarding orientations and training for new starters within the Housekeeping Department.
- To make sure that Company Policy, the Vision Statement, and Departmental Objectives are followed and utilised at all times.
- To take ownership and ensure that the Housekeeping Department works to the Company specifications and standards.
- To ensure clear and concise communication between other departments at all times.
- To liaise with suppliers and to supervise the purchasing of all Housekeeping items and ensure stock levels available and efficient.
- To keep track of all Planned Preventative Maintenance Rooms (PPM) and Spring Clean Rooms throughout the year
- To ensure that all Housekeeping storage areas are kept in a neat and organised manner and stocked at all times
- To ensure that every guest request is actioned immediately and services always professionally delivered
- To calculate and track all housekeeping credits and productivity within the department daily
- To proactively deal with guest feedback and complaints and ensure that relevant training is implemented within the department when required.
- To take ownership and ensure that disciplinary procedures are carried out as and when appropriate.
- To ensure that all linen collections and deliveries are logged and tracked and that correct amounts of stock are kept onsite.
- To take ownership and ensure that adequate staff are scheduled each week within budget, taking into consideration the fluctuating business levels.
- To take ownership in preparing for and hosting daily morning briefings with the Housekeeping Team and attending the Morning Operations Meetings and Weekend Operations meetings

**Salary**: £55,000.00-£60,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- Are you legally allowed to live and work in the UK?
- Have you had at least 3 years Senior Housekeeping Management experience in a medium to large size 4* or 5* hotel?
- Do you live currently live within the Greater London area, or are you committed to relocate to ensure a reasonable commute into central London?

Work Location: One location

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