Dwp Executive Officer

2 weeks ago

Luton, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 298498**Salary**:

- £28,117**Job grade**:

- Executive Officer- EO National, EO Special Location**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Part Year**Number of jobs available**:

- 10Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bedford, Hertford, Luton, StevenageAbout the job

**Job summary**:
**About the job**

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.

The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.

If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you

About us - Department for Work and Pensions GOV.UK

**Job description**:
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.

Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.

As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.

**Key Accountabilities**

The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:

- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions, based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload.

**Person specification**:
**What we are looking for**:

- Effective communication skills both verbally and in writing to a wide range of diverse customers.
- The ability to understand complex information and give clear explanations to the customer.
- You will be able to coach customers to improve their movement in to work.
- You must be able to navigate a range of computer systems to action tasks as well as coach customers to. be confident using digital work search tools.
- You’ll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.

Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If your answer is Yes. Join us

We have exciting, challenging and rewarding roles available across DWP.

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:
**With great benefits including**:

- Generous annual leave, plus bank holidays
- Flexible working patterns available
- Competitive maternity, paternity, and parental leave
- A Civil Service pension with an average employer contribution of 27%. Alongside your salary of £28,117, DWP contributes £7591.59 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Employee Assistance Programme with emphasis on wellbeing
- Career and Personal Development through Operational Delivery P

  • Executive Assistant

    4 weeks ago

    Luton, United Kingdom Goldbridge Group Full time

    Job Summary: **Duties**: - Manage executive calendars, schedule appointments, and coordinate meetings - Answer and screen phone calls, take messages, and respond to inquiries - Prepare and edit correspondence, reports, and presentations - Perform data entry and maintain accurate records - Organize and maintain files and documents - Assist with travel...

  • Executive Assistant

    4 weeks ago

    Luton, United Kingdom Moore Insight Full time

    **Part Time role **Job Share** This job share role is to start asap if possible! The total hours can be between 10-15 hours each week on a Wednesday afternoon, Thursday and Friday. Are you a super organised and committed person with outstanding client facing administrative skills? Do you love variety, being busy and working as part of a fabulous small...

  • Graduate Performance Executive

    4 weeks ago

    Luton, United Kingdom Response Personnel Full time

    Graduate Performance Executive Response Personnel are currently recruiting for a Graduate Performance Executive to join our client based in Luton. This is a fantastic opportunity for a recent graduate to begin their career with a leading employer in the local area, with great opportunities to build a long-term, successful career. Department:...

  • Graduate Performance Executive

    4 weeks ago

    Luton, United Kingdom Response Personnel Ltd Full time

    Graduate Performance Executive Response Personnel are currently recruiting for a Graduate Performance Executive to join our client based in Luton. This is a fantastic opportunity for a recent graduate to begin their career with a leading employer in the local area, with great opportunities to build a long-term, successful career. Department:...

  • Sales & Marketing Executive - Tech

    3 weeks ago

    Luton, United Kingdom Jems Recruitment Ltd Full time

    Tech-Savvy Sales & Marketing Executive - Launch Your Career in a Global Company based in LutonDo you have a passion for technology and a drive to succeed in sales?We're searching for a talented and ambitious Sales & Marketing Executive to join a thriving team in Luton. In this exciting position, you'll play a pivotal role in supporting the company’s sales...

  • Customer Service Executive

    4 days ago

    Luton, United Kingdom Tate Full time

    Customer Service Executive Luton Salary £25k to £26k Our client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and benefits. Your duties would be. Managing a portfolio of properties. Dealing with inbound and outbound calls Working closely...

  • Customer Service Executive

    4 days ago

    Luton, United Kingdom Tate Full time

    Customer Service ExecutiveLutonSalary £25k to £26kOur client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and benefits.Your duties would be.Managing a portfolio of properties.Dealing with inbound and outbound callsWorking closely with...

  • Sales & Marketing Technology Executive

    2 weeks ago

    Luton, Bedfordshire, United Kingdom Jems Recruitment Ltd Full time

    Tech-Savvy Sales & Marketing Executive - Launch Your Career in a Global Company based in Luton Do you have a passion for technology and a drive to succeed in sales? We're searching for a talented and ambitious Sales & Marketing Executive to join a thriving team in Luton. In this exciting position, you'll play a pivotal role in supporting the company’s...

  • Business Development Executive Director

    6 days ago

    Luton, Bedfordshire, United Kingdom Newstaff Employment Services Ltd Full time

    Newstaff Employment Services is recruiting for a Business Development Executive on behalf of our client based in Luton. However, full product training will be given to candidates with no previous sales experience, who are keen to build a career in internal sales, lead generation and developing business. This role could also be an ideal opportunity for...

  • Sales & Marketing Executive - Tech

    2 weeks ago

    Luton, Bedfordshire, United Kingdom Jems Recruitment Ltd Full time

    Tech-Savvy Sales & Marketing Executive - Launch Your Career in a Global Company based in Luton Do you have a passion for technology and a drive to succeed in sales? We're searching for a talented and ambitious Sales & Marketing Executive to join a thriving team in Luton. In this exciting position, you'll play a pivotal role in supporting the...

  • Sales & Marketing Executive - Tech (Permanent)

    3 weeks ago

    Luton, Bedfordshire, United Kingdom Jems Recruitment Ltd Full time

    Tech-Savvy Sales & Marketing Executive - Launch Your Career in a Global Company based in Luton Do you have a passion for technology and a drive to succeed in sales? We're searching for a talented and ambitious Sales & Marketing Executive to join a thriving team in Luton. In this exciting position, you'll play a pivotal role in supporting the company’s...

  • Admin Officer

    7 days ago

    Luton, United Kingdom Brook Street Full time

    we have an exciting new job opportunity for an Admin Officer to join our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. 5 months temporary with a view to extend further. duties: Dealing with Customers face to face + answering calls.Processing Court orders, liasing with parties within the courtWill be a mixture of...

  • Admin Officer

    6 days ago

    Luton, United Kingdom Brook Street Full time

    we have an exciting new job opportunity for an Admin Officer to join our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. 5 months temporary with a view to extend further. duties: Dealing with Customers face to face + answering calls.Processing Court orders, liasing with parties within the courtWill be a mixture of...

  • Mandatory Training Officer

    4 weeks ago

    Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    This post is based at Luton and Dunstable Site. If you are keen to make a difference within a hospital environment by supporting your colleagues complete and update their training and appraisal requirements then the Training and Learning Team could be for you. The Training and Learning Team provide a service for all staff within the organisation to ensure...

  • Housing Benefit Administrator

    7 days ago

    Luton, United Kingdom The Housing Network Full time

    We are The Housing Network (THN), a private limited company with a purpose. We exist to provide ‘More than a Roof’, because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Operating right across the UK (from Scotland to the South Coast) our team of 175+ dedicated professionals provide...

  • Business Development Executive

    2 weeks ago

    Luton, United Kingdom Jems Recruitment Ltd Full time

    * Quarterly bonus, annual bonus circa £6K in the first year - Excellent scope to progress your career within a successful international organisation - Supportive team environment and achievable targets - Office-based role Do you have B2B telemarketing experience targeting new business? Are you looking to join a successful organisation who offer their...

  • QA Officer

    1 week ago

    Luton, Bedfordshire, United Kingdom Quantum Pharmaceutical Limited Full time

    At Target Healthcare Group, we are at the forefront of pharmaceutical innovation and manufacturing. As a pioneering force in the industry, we are committed to revolutionising healthcare and improving patient outcomes. Quantum Aseptic Services, a vital part of our Group, stands as the UK’s premier manufacturer and supplier of cancer drugs to the NHS and...

  • Customer Service Executive

    21 hours ago

    Luton, Bedfordshire, United Kingdom Tate Full time

    Customer Service Executive Luton Salary £25k to £26k Our client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and benefits. Your duties would be. Managing a portfolio of properties. Dealing with inbound and outbound calls Working...

  • Customer Service Executive

    3 days ago

    Luton, United Kingdom Tate Full time

    Customer Service ExecutiveLutonSalary £25k to £26kOur client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and benefits.Your duties would be.Managing a portfolio of properties.Dealing with inbound and outbound callsWorking closely with...

  • Senior Product/Commercial Executive

    9 hours ago

    Luton, Bedfordshire, United Kingdom Progressive Recruitment Full time

    Senior Product Manager Luton £ Highly Competitive Salary & Package Are you a Senior Product Manager / Product Marketing Manager / Commercial Manager / Senior Product Line Manager / Category Manager? Do you want to work for a Global Engineering Company who place their people at the heart of everything they do? Senior Product Manager Luton £ Highly...